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Pensions Administration Specialist
1 month ago
The Role
We are seeking a highly motivated and organized individual to join our Birmingham Client Service Delivery Team as a Member Experience Administrator. As a key member of our team, you will play a vital role in providing exceptional customer service to our pension scheme members.
Key Responsibilities
- Provide gold-standard, person-centred service to our members via phone, email, and post.
- Accurately record and update member queries and requests.
- Log and escalate member queries to colleagues for processing.
- Maintain high standards of service quality and response times.
- Manage client inbox and post correspondence.
Requirements
- Minimum GCSE Maths and English at Grade B or equivalent.
- Experience in client care or customer services, with excellent communication skills.
- Ability to multitask and prioritize workload effectively.
- Proficiency in Microsoft Office and Teams.
About Us
Hymans Robertson is a leading pensions administration firm, committed to delivering exceptional service to our clients and their members. We offer a supportive and collaborative culture, with opportunities for career growth and development.
