Pensions Administration Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Hymans Robertson Full time

The Role

We are seeking a highly motivated and customer-focused individual to join our Birmingham Client Service Delivery Team as a Member Experience Administrator. As a key member of our team, you will play a vital role in providing exceptional service to our pension scheme members, ensuring they receive a gold-standard experience.

Key Responsibilities

  • Provide exceptional customer service to pension scheme members via phone, email, and post.
  • Accurately record and update member queries and requests in our system.
  • Work closely with colleagues to resolve member queries and requests in a timely manner.
  • Ensure high standards of service quality and response times are maintained.
  • Manage client inbox and incoming post, processing correspondence in a timely manner.

Requirements

  • Minimum GCSE Maths and English at Grade B or equivalent.
  • Experience in client care or customer services, with excellent communication skills.
  • Ability to work in a fast-paced environment, juggling multiple tasks and prioritizing workload.
  • Proficient in Microsoft Office, including Word, Excel, and Outlook.

About Us

Hymans Robertson is a leading pensions administration firm, committed to delivering exceptional service to our clients and their members. We offer a supportive and collaborative culture, with opportunities for career development and growth.



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