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Customer Service Representative
2 months ago
Are you passionate about delivering exceptional customer service? Do you have a knack for resolving issues efficiently and professionally? We're seeking a highly organized and detail-oriented Customer Services Advisor to join our dynamic team at Adecco UK Limited.
Key Responsibilities:- Handle customer inquiries via phone and email, providing timely and effective solutions to their queries.
- Collaborate with suppliers and couriers to ensure smooth delivery of goods and services.
- Monitor purchase orders and track shipments to guarantee timely delivery.
- Raise support tickets to log customer queries and process returns of faulty or incorrectly ordered goods.
- Manage incoming calls with a friendly and professional demeanor, resolving and distributing supplier paperwork.
- Communicate effectively with the team to prioritize workload and ensure seamless order processing and sales work.
- Experience working in a customer support/admin role, with a proven track record of delivering outstanding customer service.
- Excellent written and verbal communication skills, with the ability to empathize with customer pain points and resolve issues.
- Highly organized with excellent attention to detail, able to balance multiple tasks and deadlines simultaneously.
- Proficient in Microsoft Office, particularly Excel, and experience with Sage is highly advantageous.
- Logistics and supply chain knowledge will be an advantage.
- Excellent customer service, problem-solving, and time management skills.
- Positive attitude, self-motivated, and ability to work well with customers and colleagues at all levels.
This is a fantastic opportunity to join a renowned production company and be a valuable member of their Customer Services team. With a competitive salary between £23,000 to £26,000 per annum, you will have the chance to work in a fast-paced, dynamic environment where your customer focus and positive attitude will be greatly appreciated.
Adecco is a disability-confident employer, committed to building a supportive environment for candidates of all backgrounds and abilities to apply. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
