Technical Support Professional

7 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Adecco Full time
About the Role

We are seeking a highly skilled and experienced IT Support Technician to join our team at Adecco. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring that they have a seamless and efficient experience.

Key Responsibilities
  • Provide technical support and assistance to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, and other IT equipment
  • Configure and maintain desktops, laptops, and mobile devices, including setting up VPN and Citrix connections
  • Install and configure software applications, including Microsoft Office 365
  • Perform routine maintenance tasks, such as updating software and firmware
  • Collaborate with the IT team to resolve complex technical issues
  • Document and track technical issues and resolutions
Requirements
  • Advanced desktop usage and knowledge of VPN and Citrix
  • Experience with mobile devices, including iOS and Android
  • Strong knowledge of Microsoft operating systems and connectivity
  • Good understanding of IT infrastructure components
  • Basic server and network troubleshooting skills
  • Knowledge of file and print services
  • Knowledge of Active Directory
  • Knowledge of an IT Service Management application such as Service Now
  • Change and Risk Management awareness
  • Basic knowledge on use of AV equipment
  • ITIL V3 Foundation Certification
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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