Technical Support Professional
7 days ago
We are seeking a highly skilled and experienced IT Support Technician to join our team at Adecco. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring that they have a seamless and efficient experience.
Key Responsibilities- Provide technical support and assistance to users via phone, email, and in-person
- Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, and other IT equipment
- Configure and maintain desktops, laptops, and mobile devices, including setting up VPN and Citrix connections
- Install and configure software applications, including Microsoft Office 365
- Perform routine maintenance tasks, such as updating software and firmware
- Collaborate with the IT team to resolve complex technical issues
- Document and track technical issues and resolutions
- Advanced desktop usage and knowledge of VPN and Citrix
- Experience with mobile devices, including iOS and Android
- Strong knowledge of Microsoft operating systems and connectivity
- Good understanding of IT infrastructure components
- Basic server and network troubleshooting skills
- Knowledge of file and print services
- Knowledge of Active Directory
- Knowledge of an IT Service Management application such as Service Now
- Change and Risk Management awareness
- Basic knowledge on use of AV equipment
- ITIL V3 Foundation Certification
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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