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Hardware and Software Support Professional

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom ECS Resource Group Careers Full time

Job Summary:

ECS Resource Group Careers is seeking a skilled Deskside Technician to join their team in a leading global solutions provider. This role involves hands-on support for a variety of IT tasks, ensuring smooth and efficient operations within the organization.

Key Responsibilities:

  • Non-Warranty Hardware Repair and Maintenance
  • Warranty Repair and Management for IT Assets
  • PC Lifecycle and Asset Management for Serialized Devices
  • Installations, Moves, and Changes for Serialized Devices
  • Deskside Software Support and Troubleshooting
  • Smart Hands Support and Technical Assistance
  • VIP Support and Priority Service
  • Conferencing and Event Support

Required Skills and Experience:

  • Proven experience in PC hardware, software, network, and print support.
  • Experience in VIP support is highly desirable.
  • Familiarity with ServiceNow Ticketing system or similar IT service management tools.
  • Exceptional attention to detail with the ability to manage multiple tasks efficiently and accurately within deadlines.
  • Strong customer service skills, capable of communicating professionally with urgency and empathy.
  • Excellent organizational skills with the ability to prioritize workload effectively.
  • A proactive attitude, energized by helping people and making things happen.