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Technical Support Technician

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom ECS Resource Group Careers Full time

Position: IT Support Specialist

Location: Onsite
Contract: 6 months
Rate: £210 per day (inside IR35)

We are currently seeking a dedicated IT Support Specialist to join our dynamic team. This role is pivotal in providing hands-on assistance for various IT functions, ensuring optimal performance and efficiency across the organization.

Key Responsibilities:
  • Repair and manage non-warranty hardware.
  • Oversee warranty repairs and management.
  • Manage PC lifecycle and asset tracking for serialized devices.
  • Facilitate installations, relocations, and modifications for serialized devices.
  • Provide deskside software assistance.
  • Deliver smart hands support.
  • Assist VIPs with their technical needs.
  • Support conferencing setups.
  • Assist with event-related technical requirements.
Required Skills and Experience:
  • Demonstrated experience in supporting PC hardware/software, networking, and printing.
  • Experience in providing VIP support is highly valued.
  • Familiarity with ticketing systems such as ServiceNow or equivalent.
  • Strong attention to detail with the capability to handle multiple tasks efficiently and accurately.
  • Excellent customer service abilities, with a professional and empathetic communication style.
  • Outstanding organizational skills, adept at prioritizing tasks effectively.
  • A proactive mindset, motivated by assisting others and driving results.