Junior IT Support Specialist

3 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom Techtronic Industries - Europe HQ Full time
About the Role

We are seeking a skilled and enthusiastic Junior Helpdesk Support Technician to join our IT Service Desk team at Techtronic Industries - Europe HQ. As a key member of our team, you will provide second-line support to our EMEA region, resolving technical issues and ensuring excellent customer satisfaction.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and ticketing system
  • Resolve technical issues and escalate to senior technicians as necessary
  • Document and track customer interactions and issues
  • Collaborate with other teams to resolve complex technical issues
  • Participate in continuous improvement initiatives to enhance the IT service desk experience
Requirements
  • IT-related higher education qualification (last year of studies)
  • Advanced working knowledge of Microsoft Operating Systems
  • Previous experience in an IT support role
  • Excellent IT skills and computer literacy
  • Previous experience in a customer service role
  • Ability to multitask and work effectively in a fast-paced environment
  • Excellent organizational and time-management skills
What We Offer

As a Junior Helpdesk Support Technician at Techtronic Industries - Europe HQ, you will have the opportunity to work with a dynamic and experienced team, develop your technical skills, and contribute to the success of our organization.

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