Technical Field Service Specialist
5 days ago
Mitsubishi Electric is seeking a highly skilled Technical Field Service Specialist to join our team. As a Technical Field Service Specialist, you will be responsible for delivering on-site technical support across the complete range of LES sold Mitsubishi Electric products.
Key Responsibilities- Perform on-site technical support activities in accordance with department standards and company principles.
- Proactively manage your calendar and bookings to ensure exceptional customer satisfaction.
- Effectively problem solve and provide clear conclusions and recommendations.
- Produce concise, well-written technical reports.
- Act in a polite and courteous manner, providing exceptional customer support.
- Comply with Health & Safety regulations and support the administration team in creating risk assessments and method statements.
- Engage positively with other areas of the business to achieve customer-centric outcomes.
- Track, benchmark, and develop your technical ability on new and existing products.
- NVQ Level 3 in Refrigeration and Air Conditioning.
- Category 1 F-Gas (City & Guilds 2079).
- Experience working with Electrical and Electronic components and safe working practices.
- Minimum of 5 years industry experience working on Mitsubishi Electric products.
- Familiarity and use of Mitsubishi Electric Maintenance Tool.
- Training qualifications from Mitsubishi Electric.
- CSCS Skills Card.
- Driving License.
- Generous annual leave allowance.
- Flexible Working options.
- Pension.
- Life Assurance.
- Group Income Protection Scheme.
- Private Medical, Dental Insurance, and a Cash Plan Scheme.
- Access to Mitsubishi's discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club.
- Employee Assistance Programme.
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