Field Service Technician
6 days ago
Job Title: Field Service Technician
Job Type: Full-time
Company: Rec-Revolution Limited
Location: Field-based, covering South England and Northern Home Counties
Job Summary:
We are seeking an experienced Field Service Technician to join our team as a Field Engineer. As a Field Engineer, you will be responsible for providing technical support and maintenance services to our customers in the hospitality, retail, and healthcare sectors.
Key Responsibilities:
- Provide technical support and maintenance services to customers in the field, including installation, troubleshooting, and repair of EPOS and IT systems.
- Work with a wide variety of EPOS, I.T. and Network Hardware platforms across different customer sites.
- Deliver IMAC (Install, Move, Add, and Change) services for EPOS, IT, and Networking devices.
- Install, configure, and test EPOS and IT systems to ensure they meet customer requirements.
- Provide on-site support services for EPOS, I.T. and Network/Comm's infrastructure, hardware, and software.
- Complete timely and accurate paperwork for all jobs.
- Cable infrastructure, including Cat5, Cat6, and wireless networks.
- Interact with customers and provide excellent customer service.
Requirements:
- Full driver's license and ability to spend extensive periods on the road.
- Full 5-year DBS checkable history to enable airside passes to be arranged at airports.
- Ability to use standard Microsoft Windows and Office products.
- Excellent communication and interpersonal skills.
- Ability to methodically work through on-site problems from point of arrival to satisfactory conclusion.
- Willingness to be based from home and travel as required by the company, including overnight stays away from home.
- Excellent organizational skills and ability to plan, time manage, and multi-task.
- Flexibility, reliability, tolerance, and energy.
- Passion for technology and providing exceptional customer service.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a market-leading provider of EPOS and IT installation, support, and maintenance services.
- Chance to work with a variety of different EPOS, I.T. and Network Hardware platforms.
- Supportive and interesting working environment and company culture.
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