Principal Support Engineer
6 days ago
Job Summary
Aspen Technology is seeking a skilled Principal Technical Support Engineer to join their dynamic Asset Performance Management (APM) software support team.
About the Role
In this position, you will be responsible for providing top-tier customer service, troubleshooting technical issues, and delivering training to AspenTech customers.
Key Responsibilities
- Provide technical support to customers via phone, email, and in-person meetings
- Troubleshoot complex technical issues and resolve customer complaints
- Develop and deliver training programs to enhance customer knowledge and skills
- Collaborate with cross-functional teams to identify and resolve technical issues
- Stay up-to-date with industry trends and emerging technologies
Requirements
To be successful in this role, you will need:
- Strong problem-solving abilities and analytical skills
- Excellent communication and interpersonal skills
- A commitment to delivering high-quality customer service
- Experience in process control and data analysis
- Knowledge of machine learning and data analytics
What We Offer
Aspen Technology offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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