IT Support Specialist

7 days ago

Oldham, Oldham, United Kingdom Nextech Group Ltd Full time
About the Role

We are seeking a highly skilled and experienced IT Support Engineer to join our team at Nextech Group Ltd. As a key member of our Quality team, you will play a pivotal role in maintaining and optimizing our IT infrastructure, ensuring smooth operations on site.

Key Responsibilities
  • Server Maintenance: Manage and maintain server infrastructure, Active Directory, and Microsoft 365 administration.
  • New Computer Setup: Handle the setup of new computers, both digitally and physically, as required.
  • User Support: Address general IT queries from company users, providing timely and effective solutions.
  • Cybersecurity: Assist with the maintenance and renewal of Cyber Essentials/Cyber Essentials Plus certifications.
  • SharePoint Administration: Oversee SharePoint administration, ensuring efficient and secure information management.
  • Collaboration: Work closely with existing IT staff and external IT service providers to implement improvements and streamline operations.
  • Team Assistance: Support the team with any technical questions or issues that arise.
Requirements
  • Relationship Management: Strong skills in relationship management, with the ability to engage and negotiate effectively.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Exceptional problem-solving abilities, with a results-oriented mindset.
  • Project Management: Ability to plan and deliver against project deadlines.
  • Resilience: Self-motivated and able to perform well under pressure.
  • Technical Proficiency: A solid technical background in IT is essential.
Desirable Qualifications
  • Qualifications: A degree in Computer Forensics is desirable.
  • Certifications: CompTIA certification is preferred.
  • Academic Background: GCSEs (Grades 5 to 9 / C+ to A+) and A-levels in both Maths and English.
Key Attributes
  • Energy and Enthusiasm: A proactive and positive attitude is crucial.
  • Team Player: Ability to work collaboratively within a team environment.

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