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Event Coordinator
2 months ago
Cotswold Farm Park is seeking a highly organized and creative Event Supervisor to support the Commercial Manager in the growth and seamless delivery of onsite events. The successful candidate will lead from the front at all events, working on site and coordinating the events team to achieve successful delivery of the objectives of each trading period.
Key Responsibilities- Assist the Commercial Manager in the comprehensive planning and development of event plans, contributing creative ideas and ensuring all aspects of the event are meticulously planned.
- Gather and compare quotes from various suppliers, contractors, and service providers to ensure cost-effective solutions without compromising on quality or sustainability.
- Schedule and coordinate the work of contractors, artists, and other external partners, ensuring timely delivery and adherence to the project plan.
- Liaise directly with artists, performers, and contractors to coordinate their involvement, ensuring all logistical needs are met and expectations are aligned.
- Support the event build programming, working within the project plan to deliver events on time and to the highest standards.
- Develop and implement systems and processes for the efficient breakdown and storage of equipment and props following an event.
- Assist the Marketing Team with the transition of onsite signage and materials when changing between different events, ensuring a smooth and visually cohesive changeover.
- Be present onsite at the launch of events to oversee and ensure smooth operation of all systems and processes for the team.
- Supervise and coach the events team during events, continuously identifying opportunities to enhance the visitor experience and drive sales.
- Maintain and ensure a high level of customer service across all event areas, delivering a seamless and satisfying experience for every visitor.
- Continuously improve the customer journey from start to finish, finding efficiencies and refining processes where possible.
- Ensure the appearance and cleanliness of all front-of-house desks are maintained to a high standard, and provide necessary staff training and processes to achieve this.
- Promptly and professionally address any guest queries or issues that arise during events.
- To assist in customer-facing positions during quieter periods, working across all of the teams within the business.
- Maintain high presentation and delivery standards across all events, ensuring every aspect is executed to the highest quality.
- Supervise the events team throughout each event session, serving as the primary point of contact and ensuring constant communication via radio.
- Clearly communicate the day's responsibilities and tasks to the team, ensuring all members, including casual team members, are thoroughly trained and inducted.
- Ensure the team maintains high standards of uniform and personal presentation, reflecting the professionalism of the event.
- Effectively delegate tasks on the event jobs list, ensuring team members work efficiently, independently, and to the highest standards.
- Ensure all Health, Safety, SOPs, and PPE requirements are strictly adhered to during events.
- Safely and tidily store activity props and equipment between uses, maintaining order and readiness for future events.
- Conduct necessary end-of-day EPOS, booking, or financial processes to ensure accurate event records.
- Organise and manage the replenishment of stock or activity equipment, ensuring everything is prepared and ready for the next event.
- A minimum of 2 years experience in event management, planning, or supervision, in a commercial setting.
- Strong organisational skills with the ability to manage multiple aspects of event planning and execution.
- Excellent customer service and communication skills, both verbal and written.
- Ability to lead, train, and motivate a team, ensuring high standards are consistently met.
- Experience in liaising with contractors, artists, and suppliers.
- Strong attention to detail and problem-solving abilities.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of health and safety regulations related to events.
