Operations Manager

1 month ago

Glasgow, Glasgow City, United Kingdom Survitec Full time
Operations Manager Job Description

Vacancy Title: Operations Manager

Vacancy Location: Glasgow

Engagement Type: Permanent, Full Time

The Role:

We are seeking an experienced Operations Manager to join our team in Glasgow. As an Operations Manager, you will be responsible for leading the implementation of standard work and driving service performance for a significant geographic area, across multiple Survitec sites.

You will manage all site operations to standard process, ensuring the flow of equipment and supplies supports overall service delivery; ensures effective processes are in place to deliver completed work to customer.

You'll lead delivery of safety services, ensuring your team is focused on meeting high quality and safety standards whilst achieving overall customer demands.

Key Responsibilities:

  1. Produce manpower budget for allocated sites based on current and predicted customer demand; manage to budget, utilising a range of staffing arrangements including annualised hours, controlled use of overtime and recommending appropriate increase in permanent headcount as needed.
  2. Implement and drive standard process, actively seeking opportunities to drive controlled continuous improvement.Work with wider Operations teams to ensure best practices and process improvements are coordinated and communicated with other Operations Managers.
  3. Communicate the actions needed to implement the plan for optimising operations, explaining its relationship to the broader Survitec mission, vision and values; motivate people to commit to these actions and to doing extraordinary things to achieve functional and programme business goals.
  4. Work with business improvement colleagues to implement standard toolkit to identify process variance, determine root cause and appropriate corrective actions, ensuring learning is shared across their own area and the wider operations community.
  5. Ensure every service technician has a defined development path, (on-job and face to face as needed).
  6. Carry out timely audit activity, review progress and provide actionable feedback to site operations teams to support process improvement.
  7. Work with Sales colleagues to provide expert operational input towards bids and tenders; provide operational performance feedback to sales teams to support customer review process.
  8. Ensure effective employee engagement, performance review and positive application of people policies and activities.
  9. Carry out periodic review of customer demand patterns against overall geographic footprint, making recommendations for change as needed to manpower levels, skills mix and training
  10. Maintain external accreditations and in-depth understanding of current and emerging best practices through continuing professional development, attending training or conferences and reading specialist media
  11. Participate in the development of overall service operations strategy, providing appropriate challenges to test the viability of strategy and contributing creative ideas and insights to support the strategy formation process
  12. Create an environment where everyone in the team can live the Survitec Values, where our people feel valued, appreciated and free to be who they are at work.
  13. Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensure a safe and healthy working environment
  14. Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential. Maintains an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences and reading specialist media.
  15. You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

About You:

Essential Criteria:

  1. Previous experience in a similar role.
  2. Managerial experience of planning and managing resources to deliver business objectives.
  3. Experience holding self and others accountable to meet commitments, planning and prioritising work to meet commitments aligned with Survitec goals.
  4. Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  5. Consistently achieve results, even under tough circumstances.
  6. Develop and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  7. Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
  8. Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  9. Use compelling arguments to gain the support and commitment of others.

Why You Should Work for Us:

  1. 33 days holiday entitlement (including bank holidays)
  2. Additional day off to celebrate your birthday
  3. Company Anniversary Holiday Benefit
  4. Excellent enhanced maternity & paternity package
  5. Cycle to Work Scheme
  6. Life Assurance
  7. Training & Professional Development
  8. Employee Assistance Programme
  9. Workplace Reward & Recognition scheme

Who are Survitec and what do we do?

Survitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme

  • Operations Manager

    2 days ago

    Glasgow, Glasgow City, United Kingdom DHL International (UK) Limited Full time

    Operations Manager JobWe are seeking a skilled Operations Manager to join our team at DHL International (UK) Limited. The successful candidate will be responsible for managing the operations at Service Centre level, ensuring daily targets are met, and implementing regional and country projects. Key skills include operational process knowledge, leadership,...

  • Operations Manager

    5 days ago

    Glasgow, Glasgow City, United Kingdom HSS Hire Group Full time

    Operations Manager OpportunityAbout the role:We are seeking an experienced Operations Manager to join our team at HSS Hire Group.As an Operations Manager, you will be responsible for delivering operational excellence and managing a team of colleagues.You will ensure operating metrics within the distribution centre are delivered, including jobs for vehicles,...

  • Operations Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Ipsum Full time

    Operations ManagerWe are seeking an experienced Operations Manager to oversee the day-to-day activities of our engineering and technical teams. The successful candidate will be responsible for ensuring the efficient and safe operation of our assets, as well as providing exceptional customer service.About the RoleThe Operations Manager will be responsible...

  • Operations Manager

    2 months ago

    Glasgow, Glasgow City, United Kingdom DHL International (UK) Limited Full time

    About the RoleWe are seeking an experienced Operations Manager to join our team at DHL International (UK) Limited. As an Operations Manager, you will be responsible for managing and controlling the operations at our Service Centre level.You will have direct responsibility for a team of Service Centre employees and will be responsible for delivering the KPI...

  • Operations Manager

    2 months ago

    Glasgow, Glasgow City, United Kingdom DHL International (UK) Limited Full time

    About the RoleWe are seeking an experienced Operations Manager to join our team at DHL International (UK) Limited. As an Operations Manager, you will be responsible for managing and controlling the operations at our Service Centre level.You will have direct responsibility for a team of Service Centre employees and will be responsible for delivering the KPI...

  • Operations Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom CV Technical Full time

    Operations ManagerWe are seeking a highly skilled Operations Manager to oversee the day-to-day production operations at CV Technical. As Operations Manager, you will be responsible for ensuring all products meet strict quality and safety standards, while also ensuring full compliance with Health, Safety, and Environmental (HSE) regulations.Key...

  • Operations Manager

    1 week ago

    Glasgow, Glasgow City, United Kingdom DataAnnotation Full time

    About the Role:We are seeking a highly skilled Operations Manager to join our team at Company. As a key member of our logistics department, you will be responsible for managing the day-to-day operations of our warehouse and ensuring the smooth delivery of our products to customers.Key Responsibilities:Manage warehouse operations to ensure efficient and safe...

  • Operations Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom CV TECHNICAL LTD Full time

    Job Title: Operations ManagerJob Summary:We are seeking a highly motivated Operations Manager to join our team at CV TECHNICAL LTD. As an Operations Manager, you will be responsible for overseeing the day-to-day production operations, ensuring all products meet strict quality and safety standards.Key Responsibilities:Oversee day-to-day production operations,...

  • Operations Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Ipsum Full time

    Operations SupervisorAt Ipsum, we're seeking a skilled Operations Supervisor to oversee the efficient delivery of customer service in our utility and infrastructure solutions. This role requires a strong focus on safety, customer satisfaction, and team management.About the RoleThe Operations Supervisor will work closely with the operational team to ensure...

  • Operations Manager

    1 month ago

    Glasgow, Glasgow City, United Kingdom CV TECHNICAL LTD Full time

    Operations/Production ManagerWe are seeking a highly motivated and experienced Operations/Production Manager to join our team at CV TECHNICAL LTD. As a key member of our Production Department, you will be responsible for overseeing day-to-day production operations, ensuring all products meet strict quality and safety standards.Key Responsibilities:Ensure...

  • Operations Manager

    1 month ago

    Glasgow, Glasgow City, United Kingdom CV TECHNICAL LTD Full time

    Operations/Production ManagerWe are seeking a highly motivated and experienced Operations/Production Manager to join our team at CV TECHNICAL LTD. As a key member of our Production Department, you will be responsible for overseeing day-to-day production operations, ensuring all products meet strict quality and safety standards.Key Responsibilities:Ensure...

  • Operations Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Neoenergia Full time

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to lead and develop a team to maximize output, productivity levels, and customer satisfaction in line with business goals and regulatory requirements.Key Responsibilities:Lead and develop a team to drive customer service improvements and deliver operating plan targets.Ensure...

  • Operations Manager

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Ipsum Full time

    About UsAt Ipsum, we're dedicated to providing exceptional customer service and innovative solutions for utility and infrastructure management. Our team is passionate about making a positive impact on our communities and the environment.Job SummaryWe're seeking an experienced Operations Supervisor to join our team. As a key member of our operations team,...

  • Operations Manager

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Ipsum Full time

    About UsAt Ipsum, we're dedicated to providing exceptional customer service and innovative solutions for utility and infrastructure management. Our team is passionate about making a positive impact on our communities and the environment.Job SummaryWe're seeking an experienced Operations Supervisor to join our team. As a key member of our operations team,...

  • Operations Manager

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Survitec Full time

    Operations ManagerSurvitec is seeking an experienced Operations Manager to lead the implementation of standard work and drive service performance for a significant geographic area, across multiple Survitec sites.Key Responsibilities:Develop and manage manpower budgets for allocated sites based on current and predicted customer demand.Implement and drive...

  • Operations Manager

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Survitec Full time

    Operations ManagerSurvitec is seeking an experienced Operations Manager to lead the implementation of standard work and drive service performance for a significant geographic area, across multiple Survitec sites.Key Responsibilities:Develop and manage manpower budgets for allocated sites based on current and predicted customer demand.Implement and drive...

  • Operations Manager

    7 days ago

    Glasgow, Glasgow City, United Kingdom SGN Full time

    Job Title: Team Manager OperationsWe are seeking a highly skilled and motivated Team Manager to join our Central Region team. As a Team Manager, you will be responsible for managing operational activities across a range of processes, including Emergency, Repair, Connections, Replacement, and Reinstatement.Key ResponsibilitiesManage operational activities...

  • Operations Manager

    1 month ago

    Glasgow, Glasgow City, United Kingdom Ipsum Full time

    About UsAt Ipsum, we're dedicated to providing exceptional customer service and innovative solutions for utility and infrastructure management. Our team is passionate about making a positive impact on our communities and the environment.Job SummaryWe're seeking an experienced Operations Supervisor to join our team. As a key member of our operational team,...

  • Operations Manager

    1 month ago

    Glasgow, Glasgow City, United Kingdom Ipsum Full time

    About UsAt Ipsum, we're dedicated to providing exceptional customer service and innovative solutions for utility and infrastructure management. Our team is passionate about making a positive impact on our communities and the environment.Job SummaryWe're seeking an experienced Operations Supervisor to join our team. As a key member of our operational team,...

  • Operations Manager

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Ipsum Full time

    About UsAt Ipsum, we're dedicated to providing exceptional customer service and innovative solutions for utility and infrastructure management. Our team is passionate about making a positive impact on our communities and the environment.Job SummaryWe're seeking an experienced Operations Supervisor to join our team. As a key member of our operational team,...