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Store Service Advisor

2 months ago


Glasgow, Glasgow City, United Kingdom END. Full time
Job Title: Store Service Advisor

END. is seeking a highly motivated and customer-focused Store Service Advisor to join our team in Glasgow. As a key member of our store team, you will be responsible for delivering exceptional customer service, driving sales, and contributing to the overall success of our store.

Key Responsibilities:
  • Provide outstanding customer service, ensuring a positive and personalized experience for all customers.
  • Develop and maintain relationships with existing customers, identifying opportunities to increase sales and loyalty.
  • Support the store team in achieving sales targets, through effective communication, product knowledge, and visual merchandising.
  • Maintain a high level of product knowledge, staying up-to-date with new arrivals, trends, and customer preferences.
  • Process transactions accurately and efficiently, handling customer payments and returns.
  • Contribute to a positive and inclusive store environment, promoting a culture of excellence and teamwork.
Requirements:
  • Previous experience in a customer-facing role, preferably in luxury fashion or a related industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work varied shifts, including weekends and holidays.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Generous staff discount and staff sales.
  • Access to Employee Assistance Programme.
  • Company pension scheme.

At END., we value our customers and colleagues, and we're committed to creating a positive and inclusive work environment. If you're passionate about delivering exceptional customer service and driving sales, we'd love to hear from you.