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Quality Assurance Coordinator

2 months ago

Egham, Surrey, United Kingdom Future Electronics Full time
Quality Complaints Co-ordinator

We are seeking a highly skilled Quality Complaints Co-ordinator to join our EMEA team at our office in Egham, Surrey.

As a Quality Complaints Co-ordinator, you will be responsible for managing the Corrective Actions systems (CAR and SCAR), which are in effect at Future Electronics.

You will also be responsible for researching quality data and creating effective reporting to aid in identifying root causes of any quality problems or failure analysis requests that are raised.

A fundamental part of the role is the maintenance, updating and creation of process diagrams and the quality and environmental systems to support the Quality & Environmental Engineers to maintain compliance to the certification standards – ISO 9001 Quality Management, AS9120 Aviation and ISO 14001 Environmental Management.

Key Responsibilities:
  • To consider whether corrective action requests received by Quality and Environmental Management are to be assigned or rejected.
  • Assess / verify the effectiveness of received responses from suppliers (SCARS, 8D reports), which outline root cause analyses and preventive actions.
  • Manage Failure Analysis Requests & liaise with suppliers to arrange sample testing of defective parts.
  • Ideally educated to degree or diploma standard with a knowledge of Quality Management Systems including ISO 9001 plus an understanding of Environmental Management Systems required.
  • Able to collate and analyse quality and environmental data and to present in a professional manner.
  • Will be responsible for some aspects of product compliance, mainly data management.
  • Excellent communication and relationship building skills with our supplier base.

We are committed to Equality, Diversity, and Inclusion. We recruit the 'best person for the job' regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.