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Hotel Operations Manager

2 months ago

Skegness, Lincolnshire, United Kingdom E-Fab Recruitment Ltd Full time

Role Purpose

The Shift Manager will be the primary point of contact for the team during their working day, ensuring daily operational plans are fulfilled and team objectives are met.

  • Reporting to the Venue Manager, the Shift Manager will oversee the team's performance, ensuring they deliver a great experience and meet key targets such as add-on sales or promotions.
  • The ideal candidate will drive guest satisfaction by improving Guest NPS and addressing feedback to enhance the overall customer experience.
  • Additionally, the Shift Manager will focus on optimizing retail spend to ensure financial efficiency while maintaining profitability.

Key Responsibilities

  • Support and coach the team to ensure they deliver a great experience and meet operational standards.
  • Drive guest satisfaction by improving Guest NPS and addressing feedback.
  • Optimize retail spend to ensure financial efficiency while maintaining profitability.

Requirements

  • Strong leadership and communication skills.
  • Ability to drive guest satisfaction and improve operational standards.
  • Experience in retail or hospitality management.