Hotel Operations Director

4 weeks ago


Skegness, Lincolnshire, United Kingdom Butlin's Full time
About The Role

The Accommodation Manager will be responsible for ensuring the smooth delivery of their area of responsibility, which will include multiple areas such as guest accommodation, public areas and venues within their designated area. They will lead their team in promoting our company's values and standards, and will be responsible for maintaining the highest levels of customer satisfaction.

Key Responsibilities:
  • To lead and manage a team of staff to deliver exceptional customer service and maintain high standards of accommodation and facilities.
  • To develop and implement strategies to improve customer satisfaction and loyalty.
  • To work closely with other departments to ensure seamless delivery of services and activities.
  • To maintain accurate records and reports to ensure compliance with company policies and procedures.

What You'll Need:
  • Proven experience in a similar role or a related field.
  • Excellent leadership and communication skills.
  • Able to work collaboratively as part of a team.
  • Ability to maintain accurate records and reports.

About Us:

Butlin's is a leading holiday resort company that provides exceptional customer experiences. We are committed to delivering high-quality services and activities that meet the needs of our guests. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

We offer a competitive salary and benefits package, as well as opportunities for career development and progression. If you are interested in this exciting opportunity, please submit your application.

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