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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our senior leadership team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our operations directorate. As a key member of our team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Associate Director of Enterprise Service Management
2 months ago
Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our senior leadership team, you will be responsible for driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our operations directorate. As a key member of our team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Associate Director of Enterprise Service Management
2 months ago
Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our senior leadership team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced Associate Director of Enterprise Service Management to join our operations directorate. The successful candidate will be responsible for implementing the strategic vision and driving operational excellence across our suite of products and services.Main ResponsibilitiesAccountable for the overall quality and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
Associate Director of Enterprise Service Management
2 months ago
Job Opportunity: Associate Director of Enterprise Service Management
About the Role
We are seeking an experienced Associate Director of Enterprise Service Management to join our team at Yolk Recruitment Ltd. As a key member of our organization, you will be responsible for leading the development of our Service Management following a Software Delivery/Product Focused approach.
Key Responsibilities
- Lead a department of approximately 50-60 people, designing and implementing robust and effective processes.
- Support the delivery of software products, providing metrics around value delivery.
- Lead the team through a period of change, occasionally deputising for executives in board meetings.
- Manage stakeholders effectively.
Requirements
To be successful in this role, you will have extensive experience leading Service Management in a complex organization, having built and matured internal ITSM structures and processes.
- Demonstrable experience leading complex ITSM departments.
- Leadership skills - being comfortable leading not only your team but inputting into other business areas where necessary.
- In-depth knowledge of ITSM best practices and efficiencies.
- Experience maturing ITSM functions in large organizations.
What We Offer
- Salary of £88,000 - £97,000 (Applicants will be awarded bottom of the band unless they can prove prior earnings that match the higher salaries).
- 28 days annual leave + public holidays.
- Great work-life balance with flexible working and hybrid working (min 1 day a week onsite).
- Professional development & career opportunities.
- NHS pension (c 20% employer).
- Employee Assistance Programme and confidential counselling service.
- Cycle to work scheme.
