Associate Director of Enterprise Service Management

4 weeks ago


Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full time

About the Role

We are seeking a highly experienced Associate Director of Enterprise Service Management to join our operations directorate. The successful candidate will be responsible for implementing the strategic vision and driving operational excellence across our suite of products and services.

Main Responsibilities

  • Accountable for the overall quality and performance of service delivery to DHCW customers, stakeholders, and staff.
  • Leading on service and experience level reporting, ensuring that metrics shared with stakeholders reflect the value of digital services delivered by DHCW.
  • Ensuring service management disciplines are implemented and embedded across the enterprise to a high standard, including but not limited to Major Incident, Change, Release, and Configuration Management.
  • Developing and communicating a clear vision for the application of technology across the organisation and the key role it must play in delivering transformational change, improving service performance, and patient safety.

About Us

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A collaborative and supportive work environment.


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