Associate Director of Enterprise Service Management
3 weeks ago
We are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.
Key Responsibilities- Accountable for the overall quality and performance of service delivery to DHCW customers, stakeholders, and staff.
- Leading on service and experience level reporting, ensuring that metrics shared with stakeholders reflect the value of digital services delivered by DHCW.
- Ensuring service management disciplines are implemented and embedded across the enterprise to a high standard, including but not limited to Major Incident, Change, Release, and Configuration Management.
- Developing and embedding a culture and practice of transformational change; change management, continual improvement, and benefits realisation across DHCW.
- Developing and communicating a clear vision for the application of technology across the organisation and the key role it must play in delivering transformational change, improving service performance, and patient safety.
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. We support frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
What We Offer- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A collaborative and supportive work environment.
- The chance to make a real difference to health and care services in Wales.
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, supporting our product-centric operating model and DevOps practice.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our operations directorate. The successful candidate will be responsible for leading the implementation of our strategic vision and driving operational excellence across our suite of products and services.Key ResponsibilitiesAccountable...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced Associate Director of Enterprise Service Management to join our operations directorate. The successful candidate will be responsible for implementing the strategic vision and driving operational excellence across our suite of products and services.Main ResponsibilitiesAccountable for the overall quality and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our senior leadership team, you will be responsible for driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our senior leadership team, you will be responsible for driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our operations directorate. As a key member of our team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Associate Director of Enterprise Service Management
2 months ago
Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our operations directorate. As a key member of our team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Associate Director of Enterprise Service Management
2 months ago
Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our senior leadership team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our senior leadership team, you will play a critical role in driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. As a key member of our senior leadership team, you will be responsible for driving operational excellence across our suite of products and services, performance, and assurance of our technology estate.Key...
