Complaints Resolution Specialist

13 hours ago


Hinckley, Leicestershire, United Kingdom Coulter Elite Resourcing Full time
Complaints Handler Job Description

We are seeking a skilled Complaints Handler to join our team at Coulter Elite Resourcing. As a Complaints Handler, you will be the first point of contact for clients and will be responsible for resolving issues and concerns in a timely and professional manner.

Key Responsibilities:
  • Investigate and resolve member complaints in accordance with our complaint procedure
  • Provide tailored solutions to clients to ensure their needs are met
  • Communicate effectively with clients and internal teams to resolve issues
  • Review and analyze member complaints to identify trends and areas for improvement
Requirements:
  • Proven experience in customer service and dispute resolution
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Highly motivated and able to work independently

We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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