Complaints Resolution Specialist
6 days ago
Complaints Handler
Job Summary
We are seeking an experienced Complaints Handler to join our team at Coulter Elite Resourcing. As a key member of our client's support team, you will be responsible for providing exceptional customer service and resolving issues in a timely and professional manner.
About the Role
This is an exciting opportunity for a skilled Complaints Handler to take their career to the next level. You will work closely with our client's team to identify and resolve customer complaints, ensuring that all issues are addressed promptly and efficiently.
Key Responsibilities
- Provide exceptional customer service and respond to customer complaints in a timely and professional manner.
- Work closely with the client's team to identify and resolve customer issues.
- Develop and implement effective solutions to resolve customer complaints.
- Maintain accurate records of customer interactions and complaints.
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Experience in a customer-facing role, preferably in a complaints handling or customer service environment.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual looking for a new challenge, please apply today.
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