Client Relationship Manager
4 weeks ago
Position:
Client Relationship Manager
Compensation:
£30,000 - £50,000 annually, inclusive of performance-based bonuses (dependent on qualifications)
Job Type:
Available as Full-Time or Part-Time (options of up to 40 hours weekly, or 12-20 hours weekly)
Role Overview:
As a Client Relationship Manager at Heels & Brogues Group Limited, you will be responsible for nurturing and managing client relationships to ensure satisfaction and retention. Your role will involve:
1. **Client Engagement:** Building and maintaining strong relationships with clients to understand their needs and expectations.
2. **Strategic Communication:** Effectively communicating with clients to provide updates, resolve issues, and gather feedback.
3. **Performance Monitoring:** Tracking client satisfaction and performance metrics to identify areas for improvement.
4. **Collaboration:** Working closely with internal teams to align client needs with company offerings.
Key Responsibilities:
- Develop and implement strategies to enhance client satisfaction.
- Conduct regular check-ins with clients to ensure their needs are met.
- Analyze client feedback and collaborate with teams to improve services.
- Prepare reports on client engagement and satisfaction levels.
Qualifications:
- Proven experience in client management or a related field.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
Why Join Us?
At Heels & Brogues Group Limited, we value our employees and offer a supportive environment that fosters professional growth and development.
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