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Claims Management Team Leader
3 months ago
Salary:
£32,000-£40,000 + bonus
Hours:
Monday to Friday, Hours between 8.00am to 8:00pm, one or two Saturdays per month, between 9am and 3pm. (hybrid working available)
MPJ Recruitment Ltd is currently representing a dynamic and innovative organization specializing in the automotive insurance sector.
Our client operates within the intervention, hire, and repair segment of the insurance claims process, with a management team that possesses over 40 years of industry expertise.
Key Responsibilities:- Lead and inspire a team, fostering a culture of high performance and collaboration.
- Review and assign claims, ensuring effective strategies are implemented.
- Conduct file reviews within your team to guarantee adherence to quality standards.
- Identify training requirements within your team and propose suitable training solutions.
- Promote continuous improvement in claims handling processes.
- Monitor team performance, including productivity, attendance, and leave, collaborating with HR on performance issues as needed.
- Assist in the recruitment process for claims handlers and support personnel when required.
Communication: Present information to colleagues at various levels in a manner that motivates and establishes clear expectations for quality and performance standards.
Compliance: Ensure compliance with statutory and regulatory requirements and support internal and external audits.
Analysis: Aid in the preparation of client, team, and sector analysis and statistics.
