Client Relations Coordinator
4 weeks ago
Keltbray is seeking a dedicated Client Relations Coordinator to support our operations. This role involves assisting the Project Manager with various administrative responsibilities, ensuring adherence to standards in Project Execution, Financial Applications, and Safety Regulations.
Key Responsibilities
- Compile customer databases for follow-up communications
- Conduct follow-up communications with customers
- Document the date and time of customer interactions, providing comprehensive notes on discussions and outcomes
- Relay customer updates to the appropriate departments to maintain accurate records
- Offer insights and recommendations to teams based on customer feedback
- Gather follow-up communication data for reporting to clients and senior management
- Evaluate and document Daily Performance Metrics
- Facilitate daily meetings with project teams, tracking attendance and action items
- Record Areas of Concern
- Monitor generator requests and ensure teams have made necessary arrangements for clients
- Conduct staff training sessions
- Create procedural documentation and implement new or enhanced processes
- Perform staff audits (Pre-Vet and Administrative Staff)
- Analyze broader customer satisfaction metrics
- Generate weekly updates on customer satisfaction scores for team access
- Compile monthly reports on Key Performance Indicators, team effectiveness, and follow-up communication volumes
- Conduct site visits for clients requiring special attention
- Assist teams and clients in resolving customer grievances
- Present information at team briefings and safety meetings
- Participate in client meetings
Required Skills and Qualifications
- Exceptional customer service abilities
- Strong attention to detail
- Ability to collaborate effectively with others
- Patience and composure under pressure
- Capability to perform well in high-stress situations
- Outstanding verbal communication skills
- Proficient in advanced Excel functionalities
Employee Benefits
- Cycle to work initiative
- Flexible working hours
- Complimentary parking
- On-site parking availability
- 25 days of annual leave
- Company pension plan
Work Schedule
- Monday to Friday
- No weekend shifts
Diversity and Inclusion
Keltbray is committed to promoting equality and diversity in the workplace, ensuring that no applicant or employee is treated less favorably on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or race, nor is disadvantaged by conditions or requirements that cannot be justified.
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