Service Advisor

1 month ago

Gillingham, Kent, United Kingdom Jago Consultants Full time
Service Advisor Job Description

We are seeking an experienced Service Advisor to join our team at Jago Consultants. As a Service Advisor, you will play a crucial role in ensuring the highest standard of customer care and professionalism when interacting with customers and members of the public.

Key Responsibilities:
  • Provide accurate and transparent information to customers regarding service and repair work required to their vehicles.
  • Advise on estimated costs of repairs and work to be undertaken, ensuring customers are fully informed and empowered to make decisions.
  • Sell additional products as appropriate to customers' needs, promoting a range of services and solutions.
  • Coordinate and manage the service and repair process, ensuring timely completion and effective communication with customers.
  • Update customer and vehicle records, maintaining accurate and up-to-date information.
  • Document all warranty work in accordance with manufacturer policy, ensuring compliance and transparency.
  • Prepare and complete invoices, ensuring accuracy and attention to detail.
Requirements:
  • At least 2 years' experience working as a Service Advisor in a similar role.
  • Full driving licence, with a valid UK driving licence.
What We Offer:
  • A competitive salary and benefits package, including a company pension scheme, company benefits scheme, and bonus scheme.
  • Opportunities for career growth and development, with fully funded training and support.
  • A dynamic and supportive work environment, with a team of experienced professionals.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your up-to-date CV, and we will be in touch to discuss further.

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