Room Operations Supervisor

3 weeks ago


Midlothian, United Kingdom The Caledonian Edinburgh Full time

The Caledonian Edinburgh is seeking a Room Operations Supervisor.
Discover the essential responsibilities and qualifications associated with this position below.

We are committed to providing our team members with outstanding opportunities for professional growth and development. At The Caledonian Edinburgh, we value and acknowledge the dedication and hard work of our staff.

Our establishment operates in prime locations, focusing on nurturing talent and making strategic investments to enhance performance and growth.

Key Responsibilities:

As a Room Operations Supervisor, your duties will include:

  • Overseeing the cleanliness and inspection of guest accommodations and bathrooms.
  • Vacuuming guest rooms and common areas.
  • Changing and restocking bed linens, towels, and guest amenities according to company standards.
  • Coordinating with various departments and updating room status in the system.
  • Maintaining high cleanliness standards throughout the property.
  • Conducting regular deep cleaning tasks.
  • Restocking and organizing housekeeping carts daily.
  • Assisting in monitoring and refining housekeeping protocols, including lost and found procedures.
  • Documenting and reporting any rooms that do not require service.
  • Being environmentally conscious and disposing of waste properly.
  • Managing guest requests promptly and efficiently.
  • Adhering to hotel security, fire safety regulations, and health legislation.
  • Supporting other departments as needed and fostering positive working relationships.

What We Offer:

  • Incentives of up to £1000 for referring friends to join our team (terms and conditions apply).
  • Recognition for long service with cash bonuses and complimentary overnight stays after two years of service.

Team Benefits:

  • Complimentary meals during shifts.
  • Sales incentives and rewards for initiatives.
  • Discounted or complimentary access to leisure facilities (hotel-specific).
  • Free parking (hotel-specific).
  • Discounted rates for stays at our hotels.
  • Opportunities for personal development within our brand portfolio.
  • Fully funded apprenticeship programs (terms and conditions apply).
  • Annual holiday entitlements, including bank holidays.
  • Options to purchase additional holiday entitlements.
  • Pension enrollment.

Are You the Right Fit?

  • Do you possess a passion for learning?
  • Are you positive and capable of bringing smiles to our guests?
  • Are you genuinely friendly and caring?
  • Do you enjoy working both independently and as part of a team?
  • Are you ambitious and hardworking, able to lead effectively?
  • Do you have strong communication skills and excellent grooming standards?
  • Can you work flexible hours, including mornings, evenings, and weekends?
  • Are you committed to delivering exceptional customer experiences consistently?
  • Can you delegate tasks and monitor work standards effectively?
  • Do you have an eye for detail and a focus on the final product?

If you believe you have the skills and experience to excel in the Room Operations Supervisor role, we encourage you to consider this opportunity.



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