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CRM Business Systems Consultant

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Cloud Decisions Full time

{"The Role": "We are seeking a highly skilled CRM Business Systems Analyst/Consultant to join our team at Cloud Decisions. As a key member of our programme, you will be responsible for collaborating with business stakeholders to elicit and document requirements, owning the Sales/CRM system requirements, and creating clear and detailed business and functional requirement documents (BRDs/FRDs). You will also analyze and prioritize requirements to ensure they align with business objectives, act as a liaison between business stakeholders and technical teams, and ensure the as-is to be-is delivered by the partner, RQ's are met by their functional/technical process and challenged. Additionally, you will ensure UAT/system testing meets all the RQ's + needs of the programme RQ's.

Responsibilities:

* Collaborate with business stakeholders to elicit and document requirements
* Own the Sales/CRM system requirements
* Create clear and detailed business and functional requirement documents (BRDs/FRDs)
* Analyze and prioritize requirements to ensure they align with business objectives
* Act as a liaison between business stakeholders and technical teams
* Ensure the as-is to be-is delivered by the partner, RQ's are met by their functional/technical process and challenged
* Ensure UAT/system testing meets all the RQ's + needs of the programme RQ's

Requirements:

* Proven experience as a CRM Business Systems Analyst at enterprise
* Been involved in the implementation of a number of complex enterprise CRM transformations
* Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
* Multinational implementations in multiple countries, currencies, time zones, languages etc ideally of interest.

What We Offer:

* Hybrid working – 3 days in the office and 2 days working from home
* Working flexible hours - flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs

If you are a skilled CRM Business Systems Analyst/Consultant looking for a new challenge, please apply now"}