IT Account Manager

7 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom WHD Consulting Ltd. Full time
Job Description

Job Title: IT Account Manager

Company: WHD Consulting Ltd.

Job Summary:

We are seeking a highly skilled IT Account Manager to join our team. As an IT Account Manager, you will be responsible for developing and maintaining strong relationships with key accounts, customer stakeholders, and executive sponsors.

Key Responsibilities:

  • Develop and maintain account plans for each managed customer
  • Own customer satisfaction targets and manage annual customer survey process
  • Perform continuous analysis and present deal and account profitability
  • Ensure strategic alignment and uncover/develop revenue growth opportunities
  • Sell directly and partner as required with new logo/LOB sales to find and qualify opportunities within the account(s), maintaining a healthy pipeline
  • Own and maintain customer/opportunity data maintenance in Salesforce
  • Prepare reports and profiling on account status

Requirements:

  • Significant proven senior account management/key account management experience in the IT industry
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Extensive experience working with Salesforce CRM and MS Office (particularly MS Excel)

About Us:

WHD Consulting Ltd. is a leading consulting firm that provides expert advice and solutions to businesses in the IT industry.


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