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1st Line Technical Support Specialist
2 months ago
Hybrid Connections Ltd is seeking a skilled 1st Line Technical Support Specialist to join their team. This role involves providing technical support and troubleshooting services to clients, with a focus on delivering exceptional customer experiences.
Key Responsibilities:
- Respond to and resolve technical issues via phone, email, and in-person support
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with industry trends and emerging technologies
Requirements:
- 2-3 years of experience in a technical support role
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
What We Offer:
- A competitive salary between £22,000 - £27,000
- A hybrid work arrangement with 2/3 days in the office
- Ongoing training and professional development opportunities
About Us:
Hybrid Connections Ltd is a forward-thinking IT consultancy company based in the UK. We pride ourselves on delivering innovative solutions and exceptional customer service.