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1st Line Technical Support Specialist

2 months ago


Kettering, Northamptonshire, United Kingdom HYBRID CONNECTIONS LTD Full time
Job Overview

Hybrid Connections Ltd is seeking a skilled 1st Line Technical Support Specialist to join their team. This role involves providing technical support and troubleshooting services to clients, with a focus on delivering exceptional customer experiences.

Key Responsibilities:

  • Respond to and resolve technical issues via phone, email, and in-person support
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with industry trends and emerging technologies

Requirements:

  • 2-3 years of experience in a technical support role
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary between £22,000 - £27,000
  • A hybrid work arrangement with 2/3 days in the office
  • Ongoing training and professional development opportunities

About Us:

Hybrid Connections Ltd is a forward-thinking IT consultancy company based in the UK. We pride ourselves on delivering innovative solutions and exceptional customer service.