Scheme Manager Non Residential

2 days ago


Letchworth, Hertfordshire, United Kingdom Home Group Full time

About the Role

We are seeking a skilled and compassionate Scheme Manager to join our leasehold retirement team. As a Scheme Manager, you will play a vital role in ensuring the smooth running of our retirement community, providing support to our customers to live independently in their own homes.

Key Responsibilities

  • Manage the scheme on behalf of our residents, ensuring that our buildings are safe, secure, and meet required safety standards.
  • Provide visibility on the scheme, engaging with customers, responding to calls, and providing a warm, safe, and welcoming environment.
  • Ensure communal areas are clean, safe, and welcoming, supporting our customers to socialize and enjoy our wonderful communal spaces.
  • Work with partner contractors for any repairs and maintenance works required in communal living areas, sourcing suitable local suppliers when needed.
  • Signpost customers to relevant services to support their welfare and make a difference to their lives.
  • Support our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.

What We Offer

  • A competitive salary and great benefits, including a Health Cash Plan and over 800 high street discounts.
  • A generous pension scheme with life insurance and the opportunity to grow with our company.
  • A supportive and inclusive work environment, where you can be yourself and make a real difference in the lives of our customers.

About Us

Home Group is a top 10 Great Place to Work in the UK, committed to providing excellent customer service and creating a warm and welcoming environment for our customers. We value diversity and inclusion, and we are proud to have a team that reflects the communities we serve.



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