Weekend Claims Specialist

2 months ago

Swansea, City and County of Swansea, United Kingdom Admiral Insurance Plc Full time
{"title": "Claims Service Representative", "content": "

At Admiral Insurance Plc, we're looking for talented individuals with a keen eye for detail and excellent customer service skills to join our part-time weekend team in our busy Service department as Claims Service Representatives.

You'll support customers when they need us most, from minor mishaps to major accidents, putting customer needs first and helping them get back on the road and on with their lives as quickly as possible.

No experience is necessary, as our dedicated internal training team will equip you with all the necessary knowledge. You'll receive a laptop from day one and assistance will always be a phone call away.

After comprehensive training, you'll join an FNOL team and start taking calls and setting up new claims, both via phone and online, with the help and support of your colleagues. You'll offer advice and guidance on additional services and benefits available during the claims process.

You'll also benefit from on-going training to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.

As a member of our Claims team, you can expect to:

  • Communicate with customers via telephone or email.
  • Provide a first-class service, displaying compassion and empathy when our customers need us most.
  • Make a difference, whether through customer interactions or making the workplace an even better place to be.

These roles will be hybrid, with a minimum of office days a month (usually Saturday). However, a lot of our weekend staff choose to split their time between office and home working to make the most of the interactive and vibrant office culture we have on the weekend.

Our starting salary is £, (pro rata) and after your first year, you'd also be eligible to receive up to £, (pro rata) free company shares annually, plus excellent Admiral benefits.

Why choose Admiral?

As the largest department within Admiral, Claims can offer you a wide range of exciting opportunities, not just as a job, but as a career. Whether your aspirations lie in management, or you're eyeing roles in Tech or Analytics, the Claims department serves as an excellent pathway to launch your career.

Flexibility and work-life balance are important to us, hence why your time will be divided between home and the office.

Admiral has an honest, open culture that's focused on four key areas: communication, equality, reward, and fun. We believe that 'People who like what they do, do it better'; culture is at the foundation of working for Admiral.

The application process

We have a two-stage application process. Once you've submitted your application, one of our in-house recruiters will review it, and if successful, you'll be invited to a face-to-face interview.

"}

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