Assistant Aftersales Manager

2 days ago


Edgware, Greater London, United Kingdom Trust Ford Full time

We're passionate about delivering exceptional customer experiences and driving business growth.

As a leading Ford dealership in Europe, we're part of the Ford Motor Company's global network. Our rich history and commitment to innovation make us a secure and exciting place to work.

We're seeking an experienced Assistant Aftersales Manager to join our team. You'll work closely with the Aftersales Manager to lead the Service Department, anticipating and meeting customer needs. Your key responsibilities will include:

  • Leading by example and motivating team members to achieve business objectives.
  • Maximizing resource utilization to ensure efficient department operations.
  • Developing and implementing strategies to drive customer satisfaction and loyalty.
  • Managing guest disputes and ensuring timely resolutions.
  • Providing exceptional customer service and ensuring a positive experience.

We offer a competitive salary, generous rewards, and a structured approach to training and development. Our benefits package includes:

  • Industry-leading compensation and benefits.
  • 33 days annual leave (including bank holidays) and an annual leave purchase & sale scheme.
  • Pension Scheme & Life Assurance.
  • Ford Privilege vehicle purchase scheme.
  • Discount on Service, Bodyshop, and Parts.
  • 1 day each year to volunteer for a charity of your choice.
  • Cycle to work purchase scheme.
  • Access to Perks at Work discount website.


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