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Assistant Aftersales Director

2 months ago

Edgware, Greater London, United Kingdom Pybus Recruitment Ltd Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Aftersales Manager to join our team at Pybus Recruitment Ltd. As a key member of our dealership's Service Department, you will be responsible for assisting the Aftersales Manager in leading the team and driving customer satisfaction.

Key Responsibilities
  • Leadership and Team Management: Support the Aftersales Manager in leading the Service Department team, ensuring effective communication and collaboration among team members.
  • Customer Experience: Anticipate and identify customer needs, providing exceptional service to ensure a positive impression of our dealership.
  • Resource Optimization: Maximize the use of available resources to ensure the department is run in the most effective manner.
  • Product Knowledge: Demonstrate exceptional product knowledge and communicate this effectively with customers.
  • Problem-Solving: Proactively identify and resolve customer problems, building long-term profitable relationships.
  • Team Development: Support colleagues with knowledge, skills, and expertise to improve business performance and profit.
  • Process Improvement: Identify opportunities for reducing waste, inefficiency, or improving quality.
Requirements
  • Experience: Previous experience in a similar role within a car dealership environment.
  • Qualifications: Full and valid driving license.
Benefits

In addition to a competitive salary, this position offers:

  • Industry-Leading Package: A comprehensive benefits package, including a pension scheme, life assurance, and employee vehicle purchase scheme.
  • Annual Leave: 33 days annual leave, including bank holidays, plus an annual leave purchase and sale scheme.
  • Professional Development: Opportunities for training and development, as well as career progression.