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Aftersales Team Lead
2 months ago
We are seeking an experienced Aftersales Manager to join our team at Pybus Recruitment Ltd. As a key member of our organization, you will be responsible for leading the Service Department and driving customer satisfaction.
Key Responsibilities- Manage a team of Service Advisers to deliver exceptional customer service and meet profitability targets.
- Develop and implement strategies to increase customer satisfaction and loyalty.
- Monitor and control sales activity, reviewing performance and agreeing on actions to improve sales.
- Collaborate with internal and external stakeholders to meet customer service indices and drive business growth.
- Maximize productivity and meet income targets while identifying opportunities to innovate and improve business processes.
- Proven experience as an Aftersales Manager with a minimum of 3 years of experience.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to motivate and support others in a fast-paced environment.
- Full and valid driving license.
- Competitive salary and industry-leading package.
- 33 days annual leave (including bank holidays) and annual leave purchase scheme.
- Pension scheme and life assurance.
- Employee vehicle purchase scheme.
- Discounts on Service Bodyshop and Parts.
- 1 day per year to volunteer for a charity of your choice.
- Cycle to work purchase scheme.
- Access to Perks at Work discount website.
