Facilities Manager

2 months ago

Bristol, Bristol, United Kingdom Jones Lang LaSalle Incorporated Full time
Job Summary

We are seeking a highly skilled and experienced Facilities Manager to join our team at Jones Lang LaSalle Incorporated. The successful candidate will be responsible for leading a team to ensure the day-to-day management of client activities for assigned properties and facilities.

Key Responsibilities
  • Lead a team to manage client activities for assigned properties and facilities
  • Ensure service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of materials, equipment and supplies, and site budgets accuracy
  • Manage and mentor a facilities team
  • Develop and sustain a high-quality, well-motivated team
  • Build and maintain an environment that supports teamwork, cooperation, and performance excellence within the team
  • Client/Stakeholder Management
  • Proactively engage stakeholders to ensure that client expectations are met
  • On-site key point of contact for facilities in the client's premises
  • Vendor Management
  • Attend monthly meetings with vendors to review service delivery, KPIs, monthly reporting requirements, portfolio changes communicated, and general feedback sessions to ensure they are providing services accordingly
  • Monthly meetings with JLL sourcing lead to ensure vendors are up to date on contractual changes, review KPI % to ensure fee at risk is being reviewed and managed
  • Ensure stationary stock levels are managed accordingly and within budget
  • Ensure correct Business Units are being charged internally for courier services usage
  • Report to local stakeholders the courier volumes on a monthly basis
  • Track post room shipping volumes on a monthly basis
  • Track visitor volumes using Envoy on a weekly basis and report to the Senior FM
  • Finance Management / Cost Control / Profitability
  • Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements
  • Ensure financial processes are followed at all times
  • Health & Safety Management
  • Ensure the provision of a safe working environment
  • Ensure compliance with statutory regulations on fire, health, and safety standards
  • Site Operations Management
  • Recommend continuous quality improvement practices and implement Industry Best Practice operations
  • Implement building procedures and performance measures and ensure they are maintained at all times
  • Ensure all Critical Environment (CEM) requirements are met
  • Review existing operations regularly to reduce costs and improve operational standards
  • Ensure a property risk management program including audits is implemented and maintained
  • Ensure disaster recovering and business continuity plans are implemented and maintained
  • Ensure escalation procedures and incident reporting procedures are implemented and in place
  • Achieve Key Performance Indicators and Service Level Agreement
Requirements
  • Experience in facilities management, building, business, or other related field
  • Excellent people skills and ability to interact with a wide range of client staff and demands
  • Knowledge of Occupational Safety requirements
  • Strong PC literacy and proven ability to manage daily activities using various systems
  • Demonstrated experience with continuous improvement initiatives
  • Knowledge of vendor management for specialized services
  • Knowledge of critical facilities and a understanding of basic technical aspects of property
  • Proven capacity to understand and interpret commercial contracts
  • Budget management and financial analysis skills
Personal Characteristics
  • Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener
  • Passion for quality – has an eye for detail to make sure the best delivery of services
  • Self-motivated; confident & energetic
  • Ability to effectively deal with stressful situations
  • Flexible – able to adapt to rapidly changing situations
  • Strongly goal-oriented – able to focus on meeting all performance targets
  • Is a team player – able to cooperate and work well with others to meet targets
  • Proven ability to initiate and follow through with improvement initiatives
  • Exhibits honesty & trustworthiness
  • Open to new ideas & willing to challenge status quo
Location

On-site – Bristol, GBR

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