Service Coordination Specialist
4 weeks ago
Note: This position is available exclusively for applicants located in the UK.
OBJECTIVE OF THE POSITION
Under the supervision of the Service Delivery and Improvement Manager, the Service Coordinator (SC) will manage the relationship and service delivery for a designated group of clients who do not have an assigned Service Delivery Manager.
Essential to this role is the proactive interaction with clients to ensure their service needs are met effectively. The Service Coordinator will:
- Engage regularly with clients to understand their requirements and expectations.
- Facilitate communication between clients and internal teams to ensure seamless service delivery.
- Monitor service performance and address any issues that may arise.
- Provide support and guidance to clients regarding our services and solutions.
This role is pivotal in maintaining high levels of customer satisfaction and ensuring that our clients receive the best possible service experience.
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