Customer Service Manager

4 weeks ago


Crawley, West Sussex, United Kingdom B&ce Group Full time
Customer Service Manager

We are seeking a highly skilled Customer Service Manager to join our team at B&ce Group. As a key member of our Customer Services team, you will play a vital role in ensuring our customers receive exceptional service and technical support.

Key Responsibilities:

  1. Manage a broad range of customer queries and requests across a range of products and processes, providing professional, helpful, and empathetic service through effective customer communication.
  2. Work in our contact centre taking inbound phone calls, webchats, emails, and any future customer contact channels we introduce.
  3. Use your active listening skills to understand and support customers so that their needs are understood - and service standards are maintained.
  4. Contribute to the department meeting our service standards and service levels by meeting your own performance objectives.
  5. Work with a first contact resolution focus when handling any complaints by working to resolve these within your control or escalating through our resolutions & complaints processes.

What We Offer:

  • Salary of 23k
  • 25 days holiday + bank holidays + Birthday off + 2 volunteering days
  • Training and development opportunities
  • Subsidised canteen with a variety of food options
  • Rewards scheme with discounts on supermarkets, cinema tickets, and more


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