Software Solutions Engineer

4 weeks ago

Waterlooville, Hampshire, United Kingdom ClearCourse Full time

Senior Implementation Specialist

Career Level: 10S Senior

Are you a skilled Implementation Specialist seeking your next opportunity?

Do you have a passion for traveling and assisting clients?

If so, this role presents a unique opportunity to advance your career with us.

You will be part of the EPOS Bureau, a division of ClearCourse Retail and Hospitality. Our division delivers tailored software solutions for both in-store and online commerce, including EPOS systems, e-commerce platforms, vouchering, and data validation services, all integrated with our proprietary payment solution, ClearAccept.

This position encompasses two main responsibilities. First, you will facilitate communication among the finance department, clients, support teams, and the workshop.

Secondly, as a well-organized individual with a background in software solution installation, you will oversee system setup, customer training, and ongoing support. This role necessitates travel to client locations.

At ClearCourse, we prioritize energy, expertise, and empathy when selecting new team members. If you possess these qualities, we would be delighted to have you join us.

Here are some of the benefits you can expect:

  • Life Assurance and private medical coverage with a cash plan
  • Group Income Protection and enhanced Company Pension
  • Enhanced maternity, paternity, and adoption leave
  • Generous training budgets and reimbursement for professional memberships
  • 25 days of annual leave
  • A day off to celebrate your birthday
  • 24/7 employee assistance program, including access to the Peppy Health App
  • Bike to Work Scheme
  • Generous referral scheme for recruitment
  • Additional flexible benefits through the Perkbox platform, offering discounts and perks from major retailers

A typical day in this role may include:

  • Coordinating timely delivery of hardware
  • Managing stock control and tracking inventory
  • Composing emails and generating reports
  • Completing purchase order requisition forms
  • Maintaining a clean and organized workspace
  • Performing other duties as required and appropriate for the role
  • Working independently
  • Assisting in the configuration of new hardware
  • Updating handover documents for accuracy
  • Providing technical support to the Helpdesk Team

To excel in this position, you will need:

  • Basic knowledge of TCP/IP
  • Ability to adapt to client standard operating procedures
  • Self-confidence and strong interpersonal skills
  • Proficiency in Excel
  • Experience with software and hardware
  • Problem-solving and fault-finding abilities
  • A valid driving license

This is a full-time position, requiring a balance of time spent in our office and at client sites. Flexibility is essential, as travel may be necessary depending on project demands.

Why ClearCourse?

We are a rapidly expanding collective of innovative technology professionals, dedicated to building a leading software and payments business.

As a member of ClearCourse, you will receive the support and structure necessary to thrive in your role and advance your career while making a meaningful impact in a dynamic and innovative environment.

We are committed to fostering an inclusive culture and welcome diverse individuals who excel in a flexible working atmosphere. If you require any accommodations during the application and interview process, please inform us.

We are investing in our workforce, enhancing our expertise, and shaping our vision. If you are interested in joining us, we would love to hear from you.

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