IT Support Specialist

1 day ago


London, Greater London, United Kingdom Just IT Recruitment Full time
IT Support Analyst

Just IT Recruitment is seeking an experienced IT Support Analyst to join a top Legal Firm in the city of London. This is a fantastic opportunity to work with a well-established company and contribute to the success of their IT team.

Key Responsibilities
  • Provide first-line technical support to end-users via phone, email, and remote connections.
  • Manage problem status and resolution information in the ticketing database.
  • Troubleshoot issues with Windows-based workstations, custom applications, email, network, and peripheral equipment.
  • Collaborate with colleagues and external suppliers to prevent incidents and recurring issues.
  • Maintain expert-level knowledge of operating systems, standard applications, and computer hardware solutions.
  • Troubleshoot hardware and software issues on workstations, laptops, and personal technology devices.
  • Support iOS and Android Workspace ONE MDM queries.
  • Prioritize and escalate problems to the appropriate IT teams as needed.
Requirements
  • Experience working in a similar role, preferably in the legal sector, with a similar team size.
  • Flexible working approach and ability to adapt to changing circumstances.
  • Strong understanding of PC hardware, Active Directory, standard operating systems, and Microsoft Office applications.
  • Experience supporting mobile technologies, including iOS and Android.


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