Current jobs related to Customer Retention Specialist - Bristol, Bristol - Bunch

  • Customer Retention Specialist

    4 weeks ago

    Bristol, Bristol, United Kingdom SUEZ Full time

    Job DescriptionAs a key member of our team, you will be responsible for proactively managing the customer at risk process, ensuring timely resolutions and retention through service amendments, re-negotiations with clients and internal stakeholders.Key Responsibilities:Record and maintain all potential customer at risk branch churn, identifying and reporting...

  • Customer Retention Specialist

    4 weeks ago

    Bristol, Bristol, United Kingdom SUEZ Full time

    Job DescriptionAs a key member of our team, you will be responsible for proactively managing the customer at risk process, ensuring timely resolutions and retention through service amendments, re-negotiations with clients and internal stakeholders.Key Responsibilities:Record and maintain all potential customer at risk branch churn, identifying and reporting...

  • Customer Retention Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom SUEZ Full time

    Job DescriptionAs a key member of our team at SUEZ, you will play a vital role in ensuring the efficient and sustainable management of resources around the globe. Your primary responsibility will be to proactively manage the 'customer at risk' process, ensuring timely resolutions and retention through service amendments, re-negotiations with clients and...

  • Customer Retention Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom SUEZ Full time

    Job DescriptionAs a key member of our team at SUEZ, you will play a vital role in ensuring the efficient and sustainable management of resources around the globe. Your primary responsibility will be to proactively manage the 'customer at risk' process, ensuring timely resolutions and retention through service amendments, re-negotiations with clients and...

  • Customer Retention Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom SUEZ Full time

    Job DescriptionAs a key member of our team at SUEZ, you will play a vital role in ensuring the efficient and sustainable management of resources around the globe. Your primary responsibility will be to proactively manage the 'customer at risk' process, ensuring timely resolutions and retention through service amendments, re-negotiations with clients and...

  • Customer Retention Professional

    4 weeks ago

    Bristol, Bristol, United Kingdom Sytner Group Full time

    About the RoleSytner Group is seeking a highly motivated and driven Customer Retention Specialist to join our sales team at Mercedes-Benz of Bristol.As a key member of our team, you will be responsible for identifying potential loyalty opportunities, building relationships with customers, and driving sales growth.Key Responsibilities:Selecting and pursuing...

  • Customer Retention Professional

    4 weeks ago

    Bristol, Bristol, United Kingdom Sytner Group Full time

    About the RoleSytner Group is seeking a highly motivated and driven Customer Retention Specialist to join our sales team at Mercedes-Benz of Bristol.As a key member of our team, you will be responsible for identifying potential loyalty opportunities, building relationships with customers, and driving sales growth.Key Responsibilities:Selecting and pursuing...

  • Customer Retention Professional

    3 weeks ago

    Bristol, Bristol, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and driven Customer Retention Specialist to join our sales team at Mercedes-Benz of Bristol.As a key member of our team, you will be responsible for selecting potential loyalty opportunities, calling customers, booking appointments, meeting and dealing with customers face to face, referring customers to the...

  • Customer Retention Professional

    3 weeks ago

    Bristol, Bristol, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and driven Customer Retention Specialist to join our sales team at Mercedes-Benz of Bristol.As a key member of our team, you will be responsible for selecting potential loyalty opportunities, calling customers, booking appointments, meeting and dealing with customers face to face, referring customers to the...

  • Customer Retention Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom SUEZ Full time

    Key Responsibilities:Proactively identify and manage customer relationships at risk, ensuring timely resolutions and retention through service amendments, re-negotiations, and internal stakeholder engagement.Key Performance Indicators:Timely resolution of customer at risk casesRetention of customer portfolioEffective communication with internal...

  • Customer Retention Professional

    1 month ago

    Bristol, Bristol, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and driven Customer Retention Specialist to join our sales team at Mercedes-Benz of Bristol.As a key member of our team, you will be responsible for selecting potential loyalty opportunities, calling customers, booking appointments, meeting and dealing with customers face to face, referring customers to the...

  • Customer Retention Professional

    1 month ago

    Bristol, Bristol, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and driven Customer Retention Specialist to join our sales team at Mercedes-Benz of Bristol.As a key member of our team, you will be responsible for selecting potential loyalty opportunities, calling customers, booking appointments, meeting and dealing with customers face to face, referring customers to the...

  • CRM Manager

    1 week ago

    Bristol, Bristol, United Kingdom Dyson Full time

    About DysonDyson is a leading technology company that is growing rapidly. Our ambition is huge, with more categories, locations, and people joining our team. To explain our unique and complex technology, we work closely with engineers and the broader business to create inspirational communications that showcase our technology.Our E-Commerce TeamWe are...

  • CRM Executive

    2 weeks ago

    Bristol, Bristol, United Kingdom Dyson GmbH Full time

    Career OpportunityWe are seeking a highly skilled CRM Executive to join our E-Commerce team at Dyson GmbH. As a key member of our team, you will be responsible for developing and implementing effective CRM strategies to enhance the owner experience.Key ResponsibilitiesDefine, support, and implement all CRM and email campaigns to drive customer retention and...

  • Marketing Propositions Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom RAC Full time

    RAC is seeking a talented Marketing Propositions Specialist to join our Membership and Retention team. As a key member of our team, you will drive commercial retention initiatives and support the delivery of our overall RAC breakdown retention strategy.Working closely with our channel management team, you will identify opportunities to improve customer...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom SUEZ Full time

    At SUEZ, we're looking for a skilled Customer Service Representative to join our team. As a key point of contact for clients in your region, you'll be responsible for handling requests, queries, and tasks large and small.This role involves:Proactively managing the 'customer at risk' process to ensure timely resolutions and retention.Maintaining profit...

  • Customer Support Specialist

    1 week ago

    Bristol, Bristol, United Kingdom Talent Finder Careers Full time

    About the Role:Talent Finder Careers is seeking a skilled Customer Integration Engineer to join our team. As a key member of our Customer Support Team, you will be responsible for ensuring our customers succeed through understanding and satisfying their desired outcomes.Key Responsibilities:Engage with customers at all stakeholder levels and throughout all...

  • Marketing Propositions Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom RAC Full time

    RAC is seeking a skilled Marketing Propositions Specialist to drive key commercial retention initiatives and support the delivery of the overall RAC breakdown retention strategy.As a key member of the Membership and Retention team, you will provide end-to-end communications to our 2.2 million RAC members, leveraging member insight and channel information to...

  • Customer Experience Manager

    3 days ago

    Bristol, Bristol, United Kingdom Revival Drinks Limited Full time

    Retention Marketing ManagerRevival Drinks Limited is growing rapidly, trading in the UK, EU, and UAE. We've transitioned to an in-house model, offering a unique opportunity for a senior marketing appointment. As our first retention-focused hire, you'll champion our customers' post-purchase journey, utilizing email marketing to drive KPIs.We rely...

  • Customer Renewals Specialist

    1 month ago

    Bristol, Bristol, United Kingdom Civica UK Ltd Full time

    About UsCivica UK Ltd is a leading provider of software solutions for public services. We're passionate about using technology to improve outcomes for citizens and public sector organizations.We're seeking a highly motivated and customer-focused individual to join our team as a Customer Renewals Advisor. In this role, you will be responsible for maintaining...

Customer Retention Specialist

2 months ago

Bristol, Bristol, United Kingdom Bunch Full time
Job Description

Are you a proactive individual looking to make a significant impact in a dynamic tech-enabled scale-up? If you excel at handling customer interactions and have a talent for resolving issues, then Bunch is looking for someone like you.

The Role

The Customer Retention team at Bunch has the responsibility of managing key touchpoints of the customer lifecycle from Welcome Calls at onboarding, to offering new services to existing customers, helping customers 'move house', renewing agreements, as well as retention of customers that may be looking to cancel their services.

In this pivotal role, you will manage customer touchpoints with empathy and professionalism, handle set appointments, and conduct warm, welcoming onboarding calls for new customers, and being a source of knowledge and advocacy for our customers. Your efforts will be instrumental in retaining our loyal customer base, renewing contracts, and garnering positive customer feedback.

Key Responsibilities

  • Manage critical customer touchpoints.
  • Conduct informative and well-toned welcome calls, ensuring customers are satisfied with and well-informed about our services.
  • Help design and track the customer renewals process, engaging with customers who have questions or fall out of the auto-renewal process.
  • Manage customers wishing to move house and services either mid or end of contract. Helping set them up services at the new property (and close down previous property services).
  • Manage the Retention Process.
  • Handle customer cancellation inquiries and schedule retention appointments.
  • Proactively contact customers who are considering cancellation to resolve their issues and retain their business.
  • Handle objections and provide solutions to customer concerns to prevent cancellations.
  • Encourage satisfied customers to leave positive customer feedback.
  • Collaborate with the retention and customer support teams to refine strategies and improve customer retention rates.

What We're Looking For

  • You have strong communication skills, both verbal and written.
  • You can deal with challenging scenarios with empathy and a problem-solving attitude.
  • You are persuasive and adept at handling customer objections.
  • You have excellent problem-solving skills and a proactive approach to resolving issues.
  • You thrive in a role where you can influence positive outcomes and maintain customer satisfaction.
  • You enjoy working in a team environment, supporting your colleagues, and contributing to a culture of success and mutual respect.
  • You are motivated by retaining customers and ensuring their long-term satisfaction.

What We Offer

  • Enjoy 25 days of holiday plus an extra day off for your birthday.
  • Celebrate our collective success with quarterly social events that foster team unity.
  • Access the Vitality Health package to prioritize your well-being.
  • Enhanced Maternity, Adoption, and Paternity Pay - we understand the importance of family, and we're committed to supporting you.
  • Enhanced sick pay with two weeks paid leave.
  • Opportunity to develop and evolve.
  • Cycle to Work Scheme - enjoy the perks of a healthier commute and save on your journey.
  • A stocked kitchen with breakfast cereals and pastries, a stash of snacks and the essentials for making a quick and easy sandwich.
  • Breakout block for 3 hours per month for learning a new skill, catching up on life admin or taking some 'me' time.
  • Dog-friendly office.