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Quality Assurance Lead
2 months ago
Quality Manager | Robotics | Hybrid Work Environment
About Us: A leader in online retail innovation.
Ocado Technology is at the forefront of transforming online retail globally through groundbreaking advancements and automation. We are dedicated to developing exceptional systems that merge robotics with IoT, cloud technologies, big data, machine learning, and software engineering.
Our commitment to continuous improvement drives us to adapt, learn, and innovate as we pursue our mission to revolutionize shopping experiences worldwide.
We empower some of the most progressive retailers to operate grocery services online in a profitable, scalable, and sustainable manner. Over the last twenty years, we have built a comprehensive technology portfolio that encompasses robotics, artificial intelligence, machine learning, simulation, forecasting, and edge intelligence, all integral to our transformative 'Ocado Smart Platform' product.
We promote a culture rooted in values that inspire our teams to excel and foster a collaborative work environment that our employees appreciate. Our core values of Trust, Autonomy, Craftsmanship, Collaboration, and Rapid Learning are essential to our innovative ethos.
About the Role:
The Quality Manager position is pivotal in advancing the Ocado Technology Mission by establishing a unified Quality Management System across our product ecosystems, spanning Development to Operations.
While ISO 9001 provides a framework for risk management and ongoing enhancement, this role focuses on implementing innovative strategies for QMS application across Compliance, Design, Operations, and Services.
The primary objectives of this role include:
- Creating and advocating for a proactive quality assurance framework throughout the organization.
- Implementing value-driven enhancements to our QMS, essential for nurturing our quality culture.
- Establishing interdependencies for QMS integration within product design and engineering.
- Leading internal audits, governance, and reporting mechanisms.
- Identifying opportunities for Project Quality Assurance to foster quality improvements.
- Conducting problem-solving and failure mode analysis in collaboration with Supply Chain Quality to identify and mitigate design process failures.
What We Are Looking For:
- A Bachelor's degree in Engineering or a related discipline is preferred.
- Demonstrated experience in Quality Systems Management, Quality Assurance, or similar fields.
- Comprehensive knowledge of quality control processes and applicable legal standards.
- Strong organizational and leadership capabilities.
- Detail-oriented, responsible, and dedicated to maintaining quality standards.
- Exceptional communication skills, promoting teamwork across departments.
- Excellent analytical and problem-solving skills.
- Familiarity with quality tools and methodologies.
Preferred Qualifications:
- Certification in quality control (e.g., ISO 9000) is advantageous but not mandatory.
What We Offer:
- Flexible hybrid working arrangement.
- 30 days of global remote work.
- Remote work opportunities during specific periods.
- Wellbeing support through various applications and an Employee Assistance Programme.
- 25 days of annual leave, increasing to 27 days after five years of service (plus optional holiday purchase).
- Pension scheme with employer contribution matching options.
- Private Medical Insurance.
- Generous parental leave policies.
- Interest-free train ticket loans.
- Cycle to Work Scheme.
- Participation in share schemes.
- Employee discounts and free delivery services.
- Income Protection and Life Assurance benefits.
- Free shuttle service to nearby transport hubs.
