IT Support Specialist
3 weeks ago
Are you looking to develop your Service Desk experience and provide support to a diverse group of companies?
We are a dynamic software company established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation.
Job Summary:We are seeking a skilled IT Service Desk Analyst to join our dedicated Service Desk team. As a Service Desk Analyst, you will be responsible for providing face-to-face and remote support to our customers, resolving technical issues, and taking ownership of your tickets to resolution.
Key Responsibilities:- Engage with customers to understand their technical issues and provide timely support.
- Take ownership of your tickets to resolution, ensuring a professional service is provided.
- Work collaboratively with colleagues across the group to resolve technical issues.
- Provide proactive support to prevent issues from arising.
- Utilize Office 365, laptops, screens, docking stations, printers, and other peripherals to provide support.
- Bonus Scheme, made up of personal and company elements.
- Career progression opportunities in an expanding organisation.
- 25 days annual leave plus bank holidays.
- Pension scheme with company contribution at 4% of your salary when you contribute 5%.
- Access to our partnered Unmind App for mental wellbeing support.
- EV car scheme and health care scheme.
- Death in service benefit.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year.
We are an inclusive and diverse workplace, where we aim to provide a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.
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