IT Support Specialist

3 weeks ago


Chandler's Ford Hampshire, United Kingdom Procode Full time
Job Title: IT Service Desk Analyst

Are you looking to develop your Service Desk experience and provide support to a diverse group of companies?

We are a dynamic software company established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation.

Job Summary:

We are seeking a skilled IT Service Desk Analyst to join our dedicated Service Desk team. As a Service Desk Analyst, you will be responsible for providing face-to-face and remote support to our customers, resolving technical issues, and taking ownership of your tickets to resolution.

Key Responsibilities:
  • Engage with customers to understand their technical issues and provide timely support.
  • Take ownership of your tickets to resolution, ensuring a professional service is provided.
  • Work collaboratively with colleagues across the group to resolve technical issues.
  • Provide proactive support to prevent issues from arising.
  • Utilize Office 365, laptops, screens, docking stations, printers, and other peripherals to provide support.
What We Offer:
  • Bonus Scheme, made up of personal and company elements.
  • Career progression opportunities in an expanding organisation.
  • 25 days annual leave plus bank holidays.
  • Pension scheme with company contribution at 4% of your salary when you contribute 5%.
  • Access to our partnered Unmind App for mental wellbeing support.
  • EV car scheme and health care scheme.
  • Death in service benefit.
  • Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year.

We are an inclusive and diverse workplace, where we aim to provide a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.


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