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IT Support Specialist
3 months ago
At Entserv UK Ltd, we prioritize our people. Our work environment is characterized by flexibility, autonomy, and openness.
We are committed to the future, ensuring our team members remain at the forefront of their fields through tailored training programs.
We are currently seeking a dedicated and customer-oriented IT Support Specialist, who possesses a genuine passion for resolving technical issues.
Key ResponsibilitiesThe successful candidate will:
- Provide support for desktops and associated devices within office settings.
- Assist with various infrastructure components, including network printers and server hardware, in a hands-on capacity.
- Deliver comprehensive deskside assistance to end users in office environments.
- Maintain a strong commitment to service excellence and customer satisfaction.
- Take ownership of escalated tickets from the service desk and other teams, managing them effectively.
- Ensure all activities are documented accurately in accordance with ITIL practices.
- Work within a highly regulated framework, adhering to both local and global policies.
- Follow health and safety protocols as per company training and policies.
- Comply with all IT Asset Management procedures and policies.
The role requires proficiency in:
- Building and deploying PCs, troubleshooting printer issues, and supporting standard software applications.
- Engaging in ad-hoc tasks with a proactive and positive approach.
- Providing hands-on support in communication areas and data centers, while also offering feedback and guidance to remote teams.
- Learning new skills and procedures to enhance support for colleagues and clients.
The ideal candidate will possess:
- Excellent written and verbal communication skills in English.
- A minimum of three years of experience in a desktop support role.
- Proven troubleshooting skills for both software and hardware.
- Experience with Windows 10 and legacy Windows operating systems.
- Familiarity with Microsoft Office suites, including Office 365.
- Experience in a regulated ITIL environment, utilizing appropriate service and ticketing systems.
- Knowledge of network infrastructure, including switches, routers, and patching.
- Experience in server hardware support, including racking and hands-on assistance.
- A willingness to support essential out-of-hours work as needed.
- Understanding of ITIL principles.
We offer a comprehensive array of training and career development opportunities, including:
- A structured induction program.
- Tailored job training.
- Mentoring and support for relevant sponsored professional qualifications.
At Entserv UK Ltd, we foster an environment where individuals can grow and develop their careers and skills to reach their full potential.
We are committed to supporting our employees with care and compassion, continuously evolving our initiatives around equality, diversity, and inclusion to ensure everyone feels valued and supported in the workplace.
BenefitsAs part of our competitive remuneration package, we offer flexible benefits, including:
- Options to adjust specific benefits, such as purchasing or selling annual leave.
- Private medical benefits, dental, and travel insurance.
- Access to Perks at Work, a discount platform for gift cards and discounts on various services.
