IT Support Specialist

2 months ago

Slough, Slough, United Kingdom Class Technology Solutions Ltd Full time
Job Description

Job Title: 2nd Line IT Technician

Company: Class Technology Solutions Ltd

Location: Slough area

Job Type: Full-time

Salary: Up to £32,000 per annum

Benefits:

  • 25 days annual leave
  • Company pension scheme
  • Sage benefits

Job Summary:

We are seeking a highly skilled and experienced 2nd Line IT Technician to join our team at Class Technology Solutions Ltd. As a 2nd Line IT Technician, you will be responsible for providing specialist IT support to our clients in the education sector.

Key Responsibilities:

  • Under the guidance of the Network Manager, provide specialist IT support to ensure high-quality learning facilities are established and maintained.
  • Assist the Network Manager in the successful operation of the site.
  • Assist with the training and up-skilling of CTS staff on site.
  • Mentor colleagues.
  • Set up and check hardware and software for normal operation.
  • Build and configure networked PCs, including standalone setups or image deployments.
  • Perform maintenance on user accounts, site servers, and cloud platforms.
  • Ensure Helpdesk tickets are updated and resolved in a timely fashion.
  • Follow standard practices to run network monitoring reports or utilities.
  • Update asset lists of equivalent records for hardware and software on site.
  • Follow processes and tasks described in site disaster recovery and maintenance plans.
  • Carry out checks on systems as guided.
  • Potential to be assigned to project teams during school holidays.

Requirements:

  • GCSE Grade 5 or above in Maths and English.
  • A Level, BTEC, NVQ, or T-Level in a relevant subject.
  • Industry qualification within the IT sector, such as Microsoft, Cisco, Aruba, or Apple.
  • 2-3 years of experience in an IT Helpdesk or IT Support environment.
  • Solid understanding of wired and wireless networks and devices.
  • Ability to work independently and as part of a team under pressure.
  • Experience in the education sector is desirable but not essential.
  • Technical troubleshooting and problem management skills.
  • Driving license, as site access is difficult using public transport.

What We Offer:

  • A passionate and people-driven company culture.
  • Exceptional career development and advancement opportunities, including Microsoft/Apple training.
  • Opportunities to gain experience in high-level IT projects.
  • Potential to progress to senior levels of our management team.

How to Apply:

If you are interested in this role and would like to find out more, please contact us.

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