Customer Service Representatives

4 days ago

Swindon, Swindon, United Kingdom Thrive group Full time

Job Summary:

Thrive Group is seeking highly skilled Customer Service Advisors to join our team. As a Customer Service Advisor, you will be the first point of contact for customers, responsible for delivering exceptional customer service and resolving enquiries.

Key Responsibilities:

  • Offer world-class customer service by taking ownership and resolving all enquiries within the customer's first contact.
  • Triage issues with customers and offer suitable remedial actions.
  • Arrange and confirm appointments to meet customer needs and achieve efficient working for the field-based clinical team.
  • Contact customers to assess their satisfaction with services and offer further assistance if necessary.
  • Deal effectively with inbound calls and messages from clinical field-based colleagues, helping to efficiently resolve issues.
  • Engage with and support achievement of targets designed to deliver a prompt and efficient service to customers and grow the business.
  • Identify opportunities to book new appointments through interactions with existing customers.
  • Contribute to the customer experience by highlighting opportunities for continuous improvement.

Requirements:

  • Strong verbal and written communication skills with the ability to form a rapport with customers.
  • Ability to recognise and deliver consistently excellent customer service.
  • Ability to multitask, using multiple systems alongside dealing with enquiries.
  • Ability to produce solutions to problems and the drive to see them through.
  • A positive 'can-do' attitude and the drive to achieve personal best performance.
  • A flexible approach to change and adaptability to customer needs.
  • Good attention to detail.
  • Competence in using IT applications such as CRM/customer information systems and Microsoft systems.
  • Professionalism at all times.

Desirable Qualifications:

  • A background in a customer service role.
  • Experience working within a healthcare setting.

  • Customer Service Representative

    1 day ago

    Swindon, Swindon, United Kingdom Macfarlane Packaging Full time

    About the RoleWe are seeking a highly organized and customer-focused Customer Service Representative to join our team at Macfarlane Packaging. As a key member of our Sales and Customer Services Department, you will be responsible for providing exceptional customer service and administrative support to our clients.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    1 day ago

    Swindon, Swindon, United Kingdom Macfarlane Packaging Full time

    About the RoleWe are seeking a highly organized and customer-focused Customer Service Representative to join our team at Macfarlane Packaging. As a key member of our Sales and Customer Services Department, you will be responsible for providing exceptional customer service and administrative support to our clients.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    2 days ago

    Swindon, Swindon, United Kingdom Banner Lane Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Banner Lane. As a key member of our sales support team, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide top-notch customer service by gathering all relevant information related to...

  • Customer Service Representative

    2 days ago

    Swindon, Swindon, United Kingdom Banner Lane Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Banner Lane. As a key member of our sales support team, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide top-notch customer service by gathering all relevant information relating to...

  • Customer Service Representative

    2 days ago

    Swindon, Swindon, United Kingdom Banner Lane Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Banner Lane. As a key member of our sales support team, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide top-notch customer service by gathering all relevant information related to...

  • Customer Service Representative

    2 days ago

    Swindon, Swindon, United Kingdom Banner Lane Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Banner Lane. As a key member of our sales support team, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide top-notch customer service by gathering all relevant information relating to...

  • Customer Service Representative

    5 days ago

    Swindon, Swindon, United Kingdom Specto Ltd Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Specto Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service and support to clients via phone, email, and...

  • Customer Service Representative

    5 days ago

    Swindon, Swindon, United Kingdom Specto Ltd Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Specto Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service and support to clients via phone, email, and...

  • Customer Service Representative

    2 weeks ago

    Swindon, Swindon, United Kingdom Edenred Full time

    Job SummaryEdenred Payment Solutions, a leading provider of payment solutions, is seeking a highly skilled and customer-centric Customer Service Representative to join our growing team.Key ResponsibilitiesProvide exceptional customer service through various communication channels, ensuring timely and professional resolution of customer inquiries and...

  • Customer Service Representative

    3 days ago

    Swindon, Swindon, United Kingdom Edenred Full time

    Job SummaryEdenred Payment Solutions, a leading provider of payment solutions, is seeking a highly skilled and customer-centric Customer Service Representative to join our growing team.Key ResponsibilitiesProvide exceptional customer service through proactive and timely resolution of customer inquiries and complaints.Build and maintain positive relationships...

  • Customer Service Representative

    3 days ago

    Swindon, Swindon, United Kingdom Edenred Full time

    Job SummaryEdenred Payment Solutions, a leading provider of payment solutions, is seeking a highly skilled and customer-centric Customer Service Representative to join our growing team.Key ResponsibilitiesProvide exceptional customer service through proactive and timely resolution of customer inquiries and complaints.Build and maintain positive relationships...

  • Customer Service Representative

    1 day ago

    Swindon, Swindon, United Kingdom Archers Recruitment Ltd Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Archers Recruitment Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner,...

  • Customer Service Representative

    1 day ago

    Swindon, Swindon, United Kingdom Archers Recruitment Ltd Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Archers Recruitment Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner,...

  • Customer Service Representative

    5 days ago

    Swindon, Swindon, United Kingdom Archers Recruitment Ltd Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Archers Recruitment Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner,...

  • Customer Service Representative

    4 days ago

    Swindon, Swindon, United Kingdom Archers Recruitment Ltd Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Archers Recruitment Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner,...

  • Customer Service Representative

    1 day ago

    Swindon, Swindon, United Kingdom JD Gyms Full time

    Job Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at JD Gyms. As a key member of our team, you will be responsible for maintaining a high standard of cleanliness, hygiene, and safety in our gyms.Key Responsibilities:Cleaning and Maintenance: Ensure that all areas of the gym are...

  • Customer Service Representative

    1 day ago

    Swindon, Swindon, United Kingdom JD Gyms Full time

    Job Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at JD Gyms. As a key member of our team, you will be responsible for maintaining a high standard of cleanliness, hygiene, and safety in our gyms.Key Responsibilities:Cleaning and Maintenance: Ensure that all areas of the gym are...

  • Customer Service Representative

    2 days ago

    Swindon, Swindon, United Kingdom KBR Full time

    About KBRKBR is a leading provider of comprehensive solutions to government and industry clients. Our expertise spans a wide range of services, including facilities management, project management, and consultancy.The RoleWe are seeking a skilled Customer Service Representative to join our team. As a key member of our contact centre, you will be responsible...

  • Customer Service Representative

    2 days ago

    Swindon, Swindon, United Kingdom KBR Full time

    About KBRKBR is a leading provider of comprehensive solutions to government and industry clients. Our expertise spans a wide range of services, including facilities management, project management, and consultancy.The RoleWe are seeking a skilled Customer Service Representative to join our team. As a key member of our contact centre, you will be responsible...

  • Customer Service Representative

    7 days ago

    Swindon, Swindon, United Kingdom Reed Full time

    Job Summary: We are seeking a highly skilled and passionate Customer Service Representative to join our team at Reed. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer service and ensuring customer satisfaction. Key Responsibilities: Customer Service: Serve as the first point of contact for...