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Administrative Assistant

2 months ago

Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer at GBS Global Applied Knowledge. As a key member of our Operations Function, you will play a vital role in delivering an exceptional student experience.

Main Responsibilities
  • Student Support: Provide high-quality administrative support to students, ensuring a seamless and efficient experience.
  • Enquiry Resolution: Respond to student enquiries in a timely and accurate manner, providing detailed information on available support services.
  • Communication: Develop strong relationships with students, staff, and other stakeholders, ensuring effective communication and collaboration.
  • Problem-Solving: Identify and resolve complex issues, applying sensitivity and discretion when dealing with confidential information.
  • Team Collaboration: Work closely with other operational teams to ensure a cohesive and student-centric approach.
Requirements
  • Education: Degree in a relevant field or equivalent qualification.
  • Technical Skills: Proficiency in Microsoft systems and excellent general IT competence.
  • Communication Skills: Outstanding interpersonal, oral, and written communication skills, including the ability to interact with students and staff from diverse backgrounds.
  • Organizational Skills: Ability to prioritize work demands, meet deadlines, and maintain attention to detail.
  • Problem-Solving: Effective problem-solving skills, with the ability to analyze, follow-up, and resolve issues.
Desirable Requirements
  • Experience: Previous experience in a Higher Education Institution or customer-facing role.
  • Knowledge: Familiarity with Higher Education processes and operations.
GBS Commitments

We are committed to:

  • GBS Values: Demonstrating a commitment to our values and regulations, including equal opportunities policy.
  • Social Responsibility: Minimizing environmental impact and contributing to the delivery of our Environmental Policy.
  • Health and Safety: Ensuring a safe and secure working environment for staff, students, and visitors.