Helpdesk Operations Coordinator

2 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Sodexo Full time
Job Overview

As a Helpdesk Planner & Scheduler at Sodexo, you will play a critical role in ensuring the smooth operation of our facilities management team. Your primary responsibility will be to manage and coordinate the Helpdesk facility, ensuring that all incoming and outgoing calls are handled efficiently and effectively.

Key Responsibilities:

  • Operate the Helpdesk facility to ensure effective and efficient operations.
  • Handle incoming and outgoing calls, providing a seamless customer experience.
  • Act as the first point of contact for clients and Sodexo staff, providing support and guidance as needed.
  • Raise, track, and chase completion of work orders on the Maximo CAFM system.

Requirements:

  • Proven experience as an administrative assistant is a bonus.
  • Proficient in office software, including Microsoft Office, Excel, PowerPoint, and Outlook.
  • Strong organizational skills and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Qualifications in business administration are a plus, but not essential.

What We Offer:

  • Unlimited access to an online platform offering mental health and wellbeing support.
  • An Employee Assistance Programme to help with everyday issues or larger problems.
  • Access to a 24hr virtual GP Service.
  • The Sodexo Discounts Scheme, offering great deals 24/7.
  • Save for your future by becoming a member of the Mercer Aspire Pension Plan.
  • Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo.
  • Bike to Work Scheme to help colleagues to do their bit for the environment.

Package Details:

  • Helpdesk Planner & Scheduler.
  • Monday to Friday.
  • 8am to 5pm.
  • 40 hours per week.
  • 18 month contract.
  • Competitive hourly rate + Sodexo benefits.
  • Free parking onsite.
  • Gym access.
  • Shuttle bus to station.


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