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Revenues and Benefits Specialist

1 month ago

Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time
Job Title: Revenues and Benefits Assessor

Join NEC Software Solutions, a leading provider of Revenues and Benefits software, as a Revenues and Benefits Assessor. In this role, you will be responsible for processing Housing / Council tax changes, UC cases, Reviews, and new claims, following established procedures and working to KPIs with excellent accuracy.

Main Responsibilities:
  • Deal directly with customers via letter, email, and telephone to ensure delivery against service contractual requirements, providing excellent customer service at all times.
  • Meet standards or deadlines required while performing duties with minimal support.
  • Complete high levels of workload consistently, adhering to Right Time Indicator, Right Benefit Indicator, and Subsidy regulations.
  • Coach and mentor junior staff/colleagues.
  • Share best practices with colleagues and lead update sessions to the wider team.
  • Maintain a constructive and positive attitude within the Business Centre, taking on additional duties as required, and contributing ideas to assist improvements.
  • Regularly exceed minimum contractual standards for productivity/accuracy.
Qualifications and Skills:
  • Experience in using Northgate / Academy / IBS (Civica) Systems.
  • Proven problem-solving skills.
  • Good customer service and communication skills.
  • Working knowledge of Housing Benefits / Council Tax.
  • Ability to deliver under pressure with a flexible approach to work.
  • IT competence.
  • Self-motivation.
Career Progression and Development:

Nec Software Solutions is committed to developing and expanding the skill and knowledge sets of all colleagues. We aim to cross-skill in at least one additional service within our processing centre. For example, as a Revenues and Benefits Assessor, you may look to undertake additional training in one or more of our Central Government services.

Benefits and Perks:
  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
  • A fantastic selection of flexible benefits to suit your individual needs.
  • We are an employer who cares, with an invaluable employee assistance programme that can help in every area of your life.
  • All colleagues get free access to LinkedIn Learning, with over 15,000 courses covering a huge breadth of subjects.

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required, and dependent on the role, further checks may be required. NEC is an equal opportunities employer, welcoming applications from all communities.