Administrative Support Specialist

1 week ago

Wimborne Minster, Dorset, United Kingdom May & Stephens Full time

About May & Stephens

May & Stephens is a leading provider of lift engineering services, operating nationally across the UK. Our company prides itself on its friendly, welcoming, and supportive environment, making it an ideal place for professionals to grow and develop their careers.

About the Role

We are seeking an experienced Administrator to join our service team as a Service Administrator. In this role, you will be the primary point of contact between our engineers and clients, coordinating and booking engineer site visits and updating clients on any issues and/or works.

Key Responsibilities

  • Liaise with engineers and work closely with supervisors to ensure seamless communication and coordination.
  • Provide updates on jobs and book engineers into sites as required, ensuring timely and efficient service delivery.
  • Prepare client reports using client portals, maintaining accurate and up-to-date records.
  • Assist supervisors and managers with administrative tasks, supporting the wider team with additional duties as needed.
  • Update spreadsheets and prepare daily lift update reports for your designated area, ensuring data accuracy and consistency.

Requirements

  • Strong administrative skills, with excellent customer service, communication, and organizational abilities.
  • Proficient in MS Office, including Excel, with the ability to learn and adapt to new systems.
  • A proactive and self-motivated individual, able to work independently and as part of a team.
  • Highly organized, with the ability to juggle multiple tasks and prioritize deadlines.

What We Offer

As a valued member of our team, you will receive a competitive salary of £23,700 and a range of benefits, including on-site parking and easy access to public transportation. Our company supports employee progression and growth, providing opportunities for professional development and career advancement.

Working Hours and Environment

  • Monday to Friday, 8 am – 5 pm, with a supportive and collaborative work environment.
  • On-site parking available, with easy access to public transportation.

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